The Loft

The Loft https://givealittle.co.nz/org/ki-te-tihi-the-loft-charitable-trust

www.theloftchristchurch.org.nz

The Loft is a collaborative partnership of 15 social and community service providers in Christchurch. Our purpose and objectives are to promote and improve the wellbeing of children, families and communities through partnership, innovation, research and evaluation. "Poipoia, tautokotia kia eke te tihi o oranga"
Through nurture and support, you will reach the summit of wellbeing. The Loft offers a "Social Emergency Response Service" (SERS). Our service provides critical and essential assistance to vulnerable, at-risk people and families in crisis. People who walk into The Loft with the most challenging issues include: family violence, child health and safety, drugs, housing advocacy (not emergency accommodation), gambling, financial, employment, alcohol and mental health. Often they are desperate, with little comprehension of their situation or where to turn. SERS calms them, ensures they are and feel safe, reduce immediate risks, gain their trust, assess them, see them through the crisis and transfer them successfully to the most appropriate agencies to help them. The agencies that are currently at The Loft are:

Kingdom Resources*
Plunket
PGF Services
Asian Family Services
Community Law*
Citizens Advice Bureau*
LinkPeople
Christchurch Resettlement Services*
Aviva
Enabling Good Lives
Kidz Need Dadz*
Enliven/Presbyterian Support Upper South Island
Comcare
Ministry of Justice Family Navigators*
City Mission Sustaining Tenancies*


*These agencies run a clinic here. Contact The Loft on 0800 865 638 to find out what days and times they are here.

We're always so grateful for the kindness shown by the Kindness Collective! This makes such a difference at this time of...
09/12/2025

We're always so grateful for the kindness shown by the Kindness Collective! This makes such a difference at this time of year💚

We had an amazing time at Affirm over the weekend. Thank you to Aranui Community Trust for all the organising that you d...
08/12/2025

We had an amazing time at Affirm over the weekend. Thank you to Aranui Community Trust for all the organising that you do!

We had so many entries for our Christmas gift competition, winners will be contacted soon!

04/12/2025

Social media can be a great way to stay connected, but tightening privacy is important after leaving an unsafe situation relationship.

Steps to take:
• Switch your accounts to private
• Update your passwords regularly for Facebook, Messenger, Instagram, Snapchat, TikTok, and email accounts
• Avoid posting anything that could reveal where you are
• Create strong passwords—skip pet names, kids’ names, birthdays, or anything easily guessed
• Sign out of devices you no longer use and enable two-factor authentication where available

❓Why: These actions make it harder for someone to track or contact you online, keeping your location, communications, and personal information safer.

We’re heading to 24AFFIRM this Saturday 6 Dec at Wainoni Park! 🎉⏰ 9:30am–3pmIt’s a FREE community event packed with acti...
04/12/2025

We’re heading to 24AFFIRM this Saturday 6 Dec at Wainoni Park! 🎉
⏰ 9:30am–3pm

It’s a FREE community event packed with activities, music and services, all organised by Aranui Community Trust

Come say hi Gwen & Lauren in the Health & Wellbeing tent.

See you there 👋

01/12/2025

If you’ve left an unsafe relationship, sorting out your finances and online accounts is an important step in keeping yourself protected.

Check the following:
• Remove your ex from any joint accounts (utilities, banking, vehicle registrations, insurance, phone plans).
• Contact your bank to limit access, change your online banking log-in, and log out of all devices
• Consider opening a new bank account if shared accounts send transaction alerts
• Update email passwords and enable two-factor authentication where possible

❓Why: Controlling access to your accounts protects your money and personal information, and signing out of devices or adding extra security stops someone from monitoring or interfering with your finances and communications.

01/12/2025
26/11/2025

When you’ve moved to a new address after leaving an unsafe relationship, it’s worth taking a few steps to protect your privacy.

Update your details with the essentials:
• Your bank
• Your doctor/medical centre
• Your child’s school or preschool
• Your insurance provider

Keep your new address private:
• NZTA.govt.nz – choose the opt-out option so your name and address don’t appear in public motor-vehicle searches
• Elections.nz – ask to go on the unpublished roll so your details aren’t visible to the public

❓Why: Keeping your address private reduces the risk of someone finding you and helps maintain your safety and peace of mind.

23/11/2025

If you’ve recently left an unsafe situation, looking after your digital safety can make a big difference.

Take a moment to check your phone’s location settings:
• Go to Settings > Privacy
• Open Location Services (iPhone) or Location Access (Android)
• Choose any app and switch Precise Location off if you don’t need it

❓Why: Turning off precise location makes it harder for someone to track where you are, giving you more control over your safety

21/11/2025

Remember that if you’re feeling overwhelmed, stuck, or just need someone to talk to, help is available anytime, day or night. ❤️

📞 Text or call 1737
You’ll get free, confidential support from a trained counsellor who can help with emotional support to help you manage what's weighing on you. They can offer practical strategies to help you look after yourself

You don’t have to figure things out on your own. Reaching out is always okay.

Just a reminder about our Health & Disability Advocacy Education Session that is happening at The Loft on Monday!Do you ...
19/11/2025

Just a reminder about our Health & Disability Advocacy Education Session that is happening at The Loft on Monday!

Do you know what your rights are when using a health or disability service? 🤔
Join us for a free session with the Nationwide Health and Disability Advocacy Services to learn about your rights, how to speak up if something’s not right, and the support available to you.

📅 Date: Monday 24 November 2025
🕘 Time: 10 - 11:30am
📍 Location: The Loft

This relaxed and informative session is open to anyone who wants to better understand their rights when using health or disability services — for yourself, a whānau member, or someone you support.
✅ Free to attend
✅ Everyone welcome
Come along, learn, and ask questions in a supportive space.

16/11/2025

A little heads-up from our team. We’re running a bit short-staffed at the moment, so things might take a little longer than usual. Thanks so much for your patience and understanding.

We’re still here, and still doing our best to support the community.

Ngā mihi for bearing with us💚

Address

Buckleys Road, Eastgate Shopping Centre
Christchurch
8062

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 4:30pm

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Our Story

The Loft provides a unique approach to child, family and community wellbeing by facilitating integrated service delivery amongst a range of client-centric social and community services.

Having experienced significant disruption as a result of the Canterbury earthquakes, a number of non-government organisations, primary healthcare providers and humanitarian organisations are coming together to create a ‘child, family and community health and wellbeing centre’ in eastern Christchurch. Since 2012, the vision for The Loft has progressed into reality and its clear purpose - “to enhance outcomes for children, young people, families and communities by achieving the optimum added value that co-located community well-being services has to offer” - has been the focus of all activity. This vision is written into tenant leases to reinforce dedication to purpose, and it is reflected in everything we do with our clients and our colleagues. In order to achieve this vision, a purpose-built space on the first floor of Eastgate Shopping Centre was created to enable easier service integration and act as a crucible for innovation and collaboration.

The Loft is a Canterbury innovation that has the potential to make an incredible, lasting impact. It exists to make the lives of people in the Canterbury community better, particularly those who are facing significant challenges, in a way that other referral pathways or co-locations cannot because it is intentional, tangible, approachable, flexible, integrated and immediate. In addition, The Loft has brought significant capability, skill, capacity-building and investment particularly to the eastern suburbs, which experience some of the worst levels of social deprivation in Christchurch.