The Loft is a collaborative partnership of 15 social and community service providers in Christchurch. Our purpose and objectives are to promote and improve the wellbeing of children, families and communities through partnership, innovation, research and evaluation. "Poipoia, tautokotia kia eke te tihi o oranga"
Through nurture and support, you will reach the summit of wellbeing. The Loft offers a "Social Emergency Response Service" (SERS). Our service provides critical and essential assistance to vulnerable, at-risk people and families in crisis. People who walk into The Loft with the most challenging issues include: family violence, child health and safety, drugs, housing advocacy (not emergency accommodation), gambling, financial, employment, alcohol and mental health. Often they are desperate, with little comprehension of their situation or where to turn. SERS calms them, ensures they are and feel safe, reduce immediate risks, gain their trust, assess them, see them through the crisis and transfer them successfully to the most appropriate agencies to help them. The agencies that are currently at The Loft are:
Kingdom Resources*
Plunket
PGF Services
Asian Family Services
Community Law*
Citizens Advice Bureau*
LinkPeople
Christchurch Resettlement Services*
Aviva
Enabling Good Lives
Kidz Need Dadz*
Enliven/Presbyterian Support Upper South Island
Comcare
Ministry of Justice Family Navigators*
City Mission Sustaining Tenancies*
*These agencies run a clinic here. Contact The Loft on 0800 865 638 to find out what days and times they are here.
16/11/2025
A little heads-up from our team. We’re running a bit short-staffed at the moment, so things might take a little longer than usual. Thanks so much for your patience and understanding.
We’re still here, and still doing our best to support the community.
Ngā mihi for bearing with us💚
12/11/2025
We had a fantastic time with Orange Sky New Zealand at the Community Hub today.
Luckily, we had some jackets to give away because the wind is chilly today!
Thank you for having us 👋
11/11/2025
🌟 We're Hiring a Community Connector / Kaitūhono Hapori 🌟
Make a real difference in people’s lives.
Are you passionate about helping others and building strong community connections? The Loft is looking for a warm, empathetic, and resilient individual to join our innovative Social Emergency Response Service.
💡 About the role:
As a Kaitūhono Hapori, you’ll support people facing challenges like family violence, housing instability, and mental illness. You’ll connect them to services, information, and advocacy while calmly offering reassurance and hope.
🎓 Qualifications:
Level 4 in Health & Wellbeing (or willingness to pursue)
📅 Apply early!
We’re reviewing applications as they come in and may close the role before 21 November 2025. Link in the comments.
11/11/2025
Kia ora e te whanau, we will be closed on Friday for Show Day. We'll be back after the long weekend on Monday.
Have a safe and happy weekend 🔆🌻
10/11/2025
10/11/2025
🩺 Know Your Rights: Health & Disability Advocacy Education Session
Do you know what your rights are when using a health or disability service? 🤔
Join us for a free session with the Nationwide Health and Disability Advocacy Services to learn about your rights, how to speak up if something’s not right, and the support available to you.
📅 Date: 24 November 2025
🕘 Time: 10 - 11:30am
📍 Location: The Loft
This relaxed and informative session is open to anyone who wants to better understand their rights when using health or disability services — for yourself, a whānau member, or someone you support.
✅ Free to attend
✅ Everyone welcome
Come along, learn, and ask questions in a supportive space.
The Loft whānau is teaming up with Orange Sky New Zealand on Wednesday 12th November 10am - 1pm at The Phillipstown Community Hub, and we're bringing our clothing rack!
Pop along to find out about both services. Everyone’s welcome — we’d love to see you there!
05/11/2025
Don't forget about our health event tomorrow!
Where you can get:
- Help to quit smoking
- Blood pressure checks
- Cervical & breast screening
- Bowel screening awareness
- Childhood immunisations
- Cancer support
- Information on St John's Health Shuttle
📍 Eastgate Shopping Centre (old Caroline Eve site, opp Number 1 Shoes)
🗓️ Friday, 7 November 2025
🕚 11am – 4pm
We’ll see you there!
30/10/2025
27/10/2025
Come along to Hauora Matters! A free community health event.
📍 Eastgate Shopping Centre (old Caroline Eve site, opp Number 1 Shoes)
🗓️ Friday, 7 November 2025
🕚 11am – 4pm
We’re proud to partner with Te Puawaitanga ki Ōtautahi Trust, ScreenSouth Ltd, Cancer Society, Te Tahi Youth, Tend, He Waka Tapu and others to provide:
- Help to quit smoking
- Blood pressure checks
- Cervical & breast screening
- Bowel screening awareness
- Childhood immunisations
- Cancer support
Let’s make hauora a priority. Bring your whānau, bring your mates, we’ll see you there!
27/10/2025
We get asked about housing a lot, so just to let you know:
While The Loft isn’t a housing provider, we can connect you with the right services that are.
If you're looking for housing support, come in and have a chat. Our team can help point you in the right direction, make referrals, or link you up with someone who can walk alongside you. You don’t have to figure it out on your own. 💚
📍 Find us at The Loft, Level 1, Eastgate Mall
🕘 Monday to Friday, 9am–4.30pm
📞 Or give us a call on 0800 TO LOFT
24/10/2025
Have a safe and enjoyable long week. We'll see you on Tuesday 👋
Address
Buckleys Road, Eastgate Shopping Centre Christchurch 8062
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The Loft provides a unique approach to child, family and community wellbeing by facilitating integrated service delivery amongst a range of client-centric social and community services.
Having experienced significant disruption as a result of the Canterbury earthquakes, a number of non-government organisations, primary healthcare providers and humanitarian organisations are coming together to create a ‘child, family and community health and wellbeing centre’ in eastern Christchurch. Since 2012, the vision for The Loft has progressed into reality and its clear purpose - “to enhance outcomes for children, young people, families and communities by achieving the optimum added value that co-located community well-being services has to offer” - has been the focus of all activity. This vision is written into tenant leases to reinforce dedication to purpose, and it is reflected in everything we do with our clients and our colleagues. In order to achieve this vision, a purpose-built space on the first floor of Eastgate Shopping Centre was created to enable easier service integration and act as a crucible for innovation and collaboration.
The Loft is a Canterbury innovation that has the potential to make an incredible, lasting impact. It exists to make the lives of people in the Canterbury community better, particularly those who are facing significant challenges, in a way that other referral pathways or co-locations cannot because it is intentional, tangible, approachable, flexible, integrated and immediate. In addition, The Loft has brought significant capability, skill, capacity-building and investment particularly to the eastern suburbs, which experience some of the worst levels of social deprivation in Christchurch.
The creation of a whole of person, whole of family/whanau approach to wellbeing which can be delivered from one shared space has never been achieved before in Australasia, and creates a unique opportunity for the Canterbury community. Because of this, The Loft far exceeds conventional standard shared-accommodation models.
In an adjoining space on the first floor, the Better Health-led primary healthcare providers deliver a collective Integrated Family Health Centre that supports mental, emotional, social and physical health.