Northland Connect

Northland Connect WISP (Wireless Internet & Phone Service Provider) Locally owned & operated WISP (wireless internet & phone service provider) for the Bay of Islands region.

10/02/2019

Attention: All services are currently down while we work on a resolution that can be implemented.
We apologise for the inconvenience and thank you for your patience and understanding.
Will update further as soon as we possibly can.

25/07/2018

Dear Customers, Northland Connect is currently being merged with two local companies, massive changes in the works which will benifit our customers, please note we are not closing business and if you require support please email support@ncl.net.nz or Facebook, we are arranging a new team to handle phone support over the next two weeks. Thank you to everyone that has helped us grow and build Northland Connect.

Best wishes,
Matthew Greaves
CEO

12/07/2018

Network status update - All services down for clients in the following areas:
Opua/Okiato/Ikeroa and Paroa Bay.
Hi everybody.
Our apologies for the delay in making this post but it was our hopes that we could identify and resolve the issue by now. We now know that the issue is on our Opua cell site. This is due to a failed piece of equipment which we have had to order as none was in stock. We are hopeful that this will arrive tomorrow morning in time for us to have services back on before the weekend. Again, our utmost apologies for this inconvenience. Please let us know if you have any further questions or concerns.

27/06/2018

Attention all NCL clients.

Sorry but all services are currently down! There has been some fire damage to the property that hosts our main internet connection. Power has been shut off until a new switchboard can be installed. Estimated time of repair is Thursday afternoon.
If you have any further questions or concerns please let us know.

09/04/2018

Attention all NCL clients.

We are aware that there is an issue and are currently in the process of resolving now. We expect to have services back up and running within the hour. Our apologies for the inconvenience. Please let us know if you have any further questions or concerns.

05/02/2018

Attention all NCL clients.

We are aware that there is currently in issue with our upstream provider. We are currently in communication with their help desk and are working to get a resolution or update as soon as possible.

We apologise for the inconvenience and thank you for your patience during this time.

Please let us know if you have any further questions or concerns.

06/12/2017

Attention Haruru and Watea Customers

There is a current power issue that should be resolved by 8pm tonight.

Our apologies for this inconvenience and we appreciate your patience during this time.

Please let us know if you have any further questions or concerns

03/12/2017

Attention Haruru Falls & Watea customers. There is a scheduled power outage expected this coming Tuesday the 5th of December.
Unfortunately this means that there will be disruptions to your services during the day but we hope that all services will be back up and running by the end of the day.
Our apologies for this inconvenience and our gratitude for your patience during this time.
Please let us know if you have any further questions or concerns.
This post will continue to be updated if any further details are divulged.

22/11/2017

Network Status Update

So there appears to be an issue on the Paihia Wharf after the power cut today. This is currently being worked on and should be resolved sometime soon. Services will definitely be back on by the end of today at the latest. We apologise for this inconvenience. Please let us know if you have any further questions or concerns.

13/11/2017

!!CRITICAL NETWORK OUTAGE!!

Due to an incident involving our main cable being cut all services are down until repair work can be completed.
Repairs are expected to be completed before the end of the day.
We apologise for this inconvenience and kindly thank you for your patience during this time.

12/11/2017

Attention NCL clients.

There will be some work on the network that is planned to be carried out this evening. You may experience some disruption to services during this time. If this should happen please don't be alarmed. Just wait 5mins and then try the internet again. If you are still unable to access the Internet then first try rebooting your router by turning its power off for 10-15 secs. Wait about 2 mins for your router to reboot before trying the Internet again. If you are still unable to access the Internet then please give us a call or send us a message on Facebook so we may look into it as soon as we can.
We apologise for this inconvenience and kindly thank you for your patience during this time.

Address

Paihia
0200

Telephone

0800 126 226

Website

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