13/11/2021
How we are operating at Level 3 Step 2:
We hope everyone is managing well at the moment. We have a few things to update you on, as things slowly reopen.
Waitlist
We'd like to thank you for your patience over the past few weeks while we have been awaiting orders from the Ministry of Health and our colleagues at Te Atatu Health.
Although we are now able to see patients face to face, we are still required to limit patient contact as much as possible, so that means we still have reduced appointments available at present. We are working through our waitlist as quickly as we can. Online bookings are disabled for the moment as we need to have a quick talk before we can confirm a face to face appointment.
If you are waiting for an appointment please email us with a brief update of your condition to help us prioritise your appointment.
Vaccinations
As we work within a Medical Practice, we need to minimise any risk to vulnerable patients and staff. We have been requested to see those people who have not been vaccinated outside of clinic hours. If you are making an appointment, please advise of your vaccination status so we can schedule you appropriately.
Clinic procedure- Arrival reminder
A quick reminder regarding arrival at your appointment: please phone reception on 09 900 1111 to let them know you have arrived. They will screen you for COVID-19 symptoms on the phone. Please then wait in your car until we come to get you. When you enter the building, please have your mask on, sterilise your hands and sign in using the QR code.
If you have any respiratory symptoms such as a new or worsening cough, fever, shortness of breath, sore throat, sneezing or runny nose, loss of smell or taste, OR have been in a location of interest in the last 14 days, please let us know so we can reschedule your appointment.
We clean down the room between patients to make sure your visit is as safe as possible. Please bear with us if we are running a few minutes behind.
Invoicing
Thank you to those paying invoices online. We have now opened the EFTPOS machine in reception and have paywave to keep it contactless. If you would prefer to pay online our bank details for direct debit are detailed on the invoice.
If you have any queries or concerns, please do not hesitate to contact us by email, or phoning the practice.
Bear with us as we get through our backlog, and we look forward to seeing you soon.
Kind regards,
Tim and Jamie