05/01/2026
This is to collectively respond to one group of guests who left bad reviews in Google Maps... On the resort charging them with lost items/rude staff. There's always 2 sides to a story.
First of all we do not tolerate rudeness or shouting from our staff. Guests are encourage to report to management any incidence of rudeness or impolite attitude of the staff. We can review CCTV footages if the incident really happened. Also, why rant in Google when no complaint/s were lodged to the management or sa page. So how can we address the issue??? Is cyber libel applicable here if the incident never happened and put a bad light to our business? Rude ba yung sabihin na may nawawalang mga gamit ng resort at if pwedeng icheck at baka naisama sa gamit nila? Kahit may nawawalang gamit, we don't accuse anyone of stealing, but rather, we politely ask our guests to check their belongings kasi baka accidentally, naisama sa gamit nila. Do you have proof na sinigawan kayo ng staff? All public areas of the resort have CCTV, so we have proof na it never happened.
Secondly, we do not have hidden charges. All policies of the resort regarding missing items were relayed to the person who booked. Guests are given a checklist on arrival and it's the guest's responsibility to verify correctness of list. We also asked guests to take photos of the place upon check in. If NO complaints of discrepancies on the checklist, so it means its accurate.
Upon check out, our staff checked the rooms and found 4 missing blankets in 1 cabin. Naturally, we need to charge the guest for any missing items. Any decent business has that policy. 1 blanket missing, maybe accidentally misplaced in the guest's belongings, but 4 pcs? Was this an intentional act? You be the judge. Hindi ikakayaman ng resort magpabayad sa 4 na kumot. (Btw, we only charged 250 pesos/pc ng kumot at 20 pesos sa fork.) In the end, ayaw bayaran, ibabalik na lang daw yung 4 na kumot. Really? Kung di kinuha, ano ibabalik?
Thirdly, wala akong narinig kahit isang complaint from the person who booked. Sino nagpost ng negative reviews? Baka 1 sa kasama na nag uwi ng kumot? (Nauna daw pala umalis yung person na nagbook).
As owner, we take reviews seriously and try our best to address our shortcomings, if there are any. But these reviews are damaging especially if UNTRUE.
HIRAP if matapat sa guests na nagbayad ng konti pero feel entitled na iuwi ang mga gamit sa resort at pag siningil, galit 🙂 .. Bato-bato sa langit....tamaan ang mahilig mag uwi ng gamit as souvenirs na ayaw magbayad.
To all future guests who read these reviews, be mindful and check validity first. We are not perfect but we strive to do our best so guests will have a good experience with us. Some reviews should be taken with a grain of salt.
Thanks for reading! Do check what majority of our guests are saying/posting about us. See you soon!
