Qualfon Mission
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Making People’s Lives Better.” This begins with our people. Our attrition rate is half the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and offer direct support for people and their families. We are also making the lives of our customers better by having highly tenured and highly engaged people take better care of customers, which has led to our clients winning coveted customer service awards. We work closely with our clients to provide them the right solutions and we make their lives better by achieving top-ranking performance at a lower cost because of our lower attrition and strategic-location advantage. Finally, we are also deeply committed to making our communities better. Approximately 1% of our revenue goes to supporting our people, their families, and our communities and our people volunteered 9,000 hours of their time in 2012 to their support local communities. Qualfon has been in the business of servicing our business process outsourcing (BPO) clients since our founding in 1996. We began as an IVR provider for clients—including a global stock exchange—and soon after partnered with companies like IBM and AT&T to provide sales and customer support for ISP services. From the beginning, we have focused on taking care of our people and, in return, they take great care of our clients and their customers. The performance of our people has made us one of the fastest-growing BPOs. Today, we have more than 8,500 employees servicing our international base of clients. We operate in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our Chief Operations Officer, Alejandro Romero, has been here since day one and has been involved in opening each of our centers, continuing to provide top-ranking performance for our clients. All new employees begin with an orientation program that promotes our core values:
Treat Others with Dignity – Treat everyone with dignity; business goals will not be advanced at the expense of anyone’s dignity
Act with Integrity – Be honest, keep your word, be responsible, and be accountable
Work as a Team and Family – Although we are people with many different beliefs, cultures, and ethnic backgrounds, we are a family that takes care of each other and, through our unity, we can accomplish greater things together
Operate at High Levels of Performance – Continually give your best and focus on achieving outstanding results
Act Spiritually and Help Others – Embrace your personal beliefs, grow as an individual, and serve your family, friends, and community by “Making People’s Lives Better”. What Differentiates Qualfon? More Value: Industry-Leading Employee Retention
Qualfon’s employee retention is two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. It’s about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people, and in return, they take better care of customers, clients, and our communities. With our mission to “Be the Best BPO and Make People’s Lives Better,” Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards. A Strategic Global Footprint Backed by Highly Experienced Leadership
Qualfon has a strong track record of customer service and back-office processing growth with experienced BPO leadership. Since our founding in 1995, we have been helping clients reduce costs and gain a competitive advantage, and today, we are 11,000 employees serving a growing number of U.S. companies and international brands. Qualfon operates a strategic global footprint of service delivery locations that provides onshore, near-shore, and off-shore solutions including both provincial and metropolitan outsourcing destinations. We offer a variety of services from our facilities in the Philippines, Guyana, Mexico, and the United States, and we are currently expanding into other key geographies. A Financially Stable Company Poised for Growth
Qualfon is a financially strong, privately held, and debt-free company that is growing at a 38% CAGR. Our client-facing activities are managed in the United States, while Qualfon’s operations, finance, information technology, and other administrative functions are spread throughout our global locations. This corporate structure provides Qualfon a competitive cost advantage. We invest heavily into world-class IT infrastructure, high-end facilities, and programs for our people. We create superior work environments for our employees and reliable networks to serve our clients and their customers. In addition, we proactively invest in contact centers and facilities for the future, which positions us for high growth and rapid client expansion.
