16/01/2026
𝙌𝙐𝙄𝘾𝙆 𝙍𝙀𝙎𝙊𝙇𝙐𝙏𝙄𝙊𝙉𝙎. 𝘾𝙇𝙀𝘼𝙍 𝘼𝙉𝙎𝙒𝙀𝙍𝙎. 𝙏𝙐𝙍𝙉 𝙏𝙀𝘾𝙃 𝘾𝙃𝘼𝙇𝙇𝙀𝙉𝙂𝙀𝙎 𝙄𝙉𝙏𝙊 𝙑𝙄𝘾𝙏𝙊𝙍𝙄𝙀𝙎.
We are looking for a Technical Support Representative I who is responsible for providing 24/7 remote monitoring of the Illuminate platform, proactively detecting, logging, and reporting faults, and escalating issues to the onshore Level 2 support team within defined SLA requirements, including reporting faults within two hours or as per customer agreements, delivers after-hours phone support, performing basic triage, capturing customer and incident details, and coordinating escalations, including direct contact with onshore support teams and technicians for urgent scheduling.
If you:
✅ Have a High School diploma, general education, or equivalent
✅ Have 2+ years of Technical Support Representative experience or customer service (I/O calling)
✅ Have advanced Microsoft Excel skills, including advanced formulas, pivot tables, macros, and data analysis.
.. click the link to apply 👇
Technical Support Representative I - https://candidate.compono.com/l/Iy6GN45KkS