20/02/2023
MIS Frequently Asked Questions
How to Register in CHS Member's Portal?
Visit our CHS website at www.caritashealthshield.com.ph and click Login.
Click Register Now to continue.
Fill out the Member’s Information System (MIS) Registration Form.
After completing the form, read the Privacy Notice, tick the box and click Submit.
Check your email and click the link for verification. You will then be led to the Member’s Information System (MIS).
Enter your Email Address and Password in the Member’s Information System (MIS) and click LOGIN.
Your account is now activated. Please click I am a Member to add your policy.
Enter your complete Policy Number . Click OK.
Kindly check if you have entered your Policy Number correctly. If correct, please click Confirm.
You have successfully added your Policy Number. Click Continue to proceed.
How to add policy?
Visit our CHS website at www.caritashealthshield.com.ph and click Login.
Enter your Email Address and Password in the Member’s Information System (MIS). If you are not yet registered, kindly click this link on How to Register.
Click LOGIN to start your session.
Welcome to Caritas Health Shield Member’s Information System! Click ADD POLICY.
Enter your complete Policy Number. Click OK.
Kindly check if you have entered your Policy Number correctly. If correct, please click Confirm.
You have successfully added your Policy Number. Click Continue to proceed.
How to apply for an electronic Letter of Authorization (e-LOA)?
Visit our CHS website at www.caritashealthshield.com.ph and click LOGIN.
Enter your Email Address and Password in the Member’s Information System (MIS). If you are not yet registered, kindly click this link on How to Register.
Click LOGIN to start your session.
Welcome to Caritas Health Shield Member’s Information System! Click APPLY e-LOA.
Enter the last 7 digits of your Policy Number. Click OK.
Kindly check if you have entered your Policy Number correctly. If correct, please click Confirm.
Select a Hospital or Clinic on the list.
Select the doctor’s Specialization on the list.
Select a Doctor on the list.
Review the Doctor’s Schedule. Click Submit.
Disclaimer: The Doctor's Schedule is subject to change without prior notice. Please contact your provider of choice for confirmation of schedule or appointment prior to visit.
Click Yes to proceed or click No to cancel.
Check the generated e-LOA at the “Downloads” folder of your computer. Please take note that your e- LOA is password protected.
Save or print your e-LOA by clicking the or icon.
How to pay online using a Credit Card?
Visit our CHS website at www.caritashealthshield.com.ph and click LOGIN.
Enter your Email Address and Password in the Member’s Information System (MIS). If you are not yet registered, kindly click this link on How to Register.
Click LOGIN to start your session.
Welcome to Caritas Health Shield Member’s Information System! Click PAY ONLINE.
Enter the last 7 digits of your Policy Number. Click OK.
Kindly check if you have entered your Policy Number correctly. If correct, please click Continue.
Check the Policy Number, Full Name, and Amount. If correct, please click CONTINUE TO PAY.
If you are sure to proceed with the payment, please click Proceed.
Fill out the required fields in the Billing Information. Reminder: Please refrain from using special characters.
Fill out the required fields in the Payment Details. To proceed with the payment, click PAY.
Print your receipt as proof of payment. If you want to return to the website, please click Return to Website.
An email receipt (UB Receipt) for the payment made will also be sent to your email address.
For successful and error transactions, an Acknowledgement Receipt from CHS will be emailed to your email address.
How to update your contact information?
Update your contact information in 3 easy steps:
Step 1: Log in to the Member’s Information System (MIS) portal. If you are not yet registered, kindly click How to Register .
Step 2: Click the Contact Information Update tab and fill out the fields.
Step 3: Click Submit. Expect to receive an SMS notification within the day. The change in your Policy Information will take effect the next day.
Hospitalization Benefits, Special Diagnostic and Therapeutic Procedures, Emergency Care Outpatient Services, 5-Way Insurance Benefits
