10/12/2025
The FDA in the Philippines doesn't have a single "return policy" for consumers; instead, it regulates manufacturers and retailers (like drugstores) to ensure product safety, with policies for recalls, refunds on payments to the FDA (which are mostly non-refundable), and guidelines for businesses. For consumers, returns of defective health products depend on the store's policy (e.g., Mercury Drug accepts returns if defective, with receipts, per DTI/FDA rules) and potential recalls initiated by the FDA for serious hazards, requiring action from the company.