22/04/2020
4. What kind of guarantee does Reliv offer?
Reliv offers and requires each Reliv Distributor to offer a 30-day, 100% unconditional money-back guarantee to all retail customers. Every Reliv Distributor is required to honor this guarantee. If a retail customer is dissatisfied with a Reliv product for any reason, the customer may return the product to the Distributor within 30 days for a full refund of the product purchase price.
source: https://reliv.com/frequently-asked-questions
HOW TO RETURN THE PRODUCT:
Have the customer write a letter stating why he/she wants to return the product and requests for a refund
Have the customer return the product with letter to you, and refund the customer the amount that was paid to you
Then end to the Reliv Office, the product, the letter, the form from Reliv to return the product. This requires the invoice #.. if it was shipped via COD, then provide the invoice of where it came from
Reliv will replace the product shipped to you
For more info regarding the return, please feel free to contact Reliv office.