Five9 Philippines

Five9 Philippines The New CX Starts Here. Transformed by AI, Powered by Five9.

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Tru

sted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

The Five9 team is ready to connect at Google Cloud Next! Visit us at booth #4708 to learn how our expanded partnership ...
23/04/2026

The Five9 team is ready to connect at Google Cloud Next!

Visit us at booth #4708 to learn how our expanded partnership with Google Cloud is transforming the customer experience. Discover our joint Enterprise CX AI solution, which combines the Five9 Intelligent CX Platform with Google Cloud's Gemini and Vertex AI.

We'll show you how you can deliver seamless, intelligent, and personalized customer interactions.

22/04/2026

"The joint value proposition that BT and Five9 is building is going to be very strong and unique in the market," says Stephane Lesenne, Regional Director, EMEA at BT Business.

Our partnership with BT isn't just about technology; it's about a shared strategy. By combining our investment in cloud innovation and GenAI, we are uniquely positioned to transform the CX landscape for businesses worldwide.

Learn more about our partnership: https://bit.ly/3YLuUjz

Five9 is headed to Google Cloud Next! ☁️ Visit us at booth #4708 and learn about our expanded partnership with Google C...
22/04/2026

Five9 is headed to Google Cloud Next! ☁️

Visit us at booth #4708 and learn about our expanded partnership with Google Cloud and a new joint Enterprise CX AI solution that helps large enterprises connect with their customers so they can deliver seamless, intelligent, and AI-driven customer experiences.

Learn more about our partnership: https://bit.ly/3LxOc8T

17/04/2026

Is AI just hype, or can it deliver tangible results in a real-world contact center? In this episode of 𝘍𝘪𝘷𝘦9 𝘈𝘐 𝘪𝘯 𝘙𝘦𝘢𝘭 𝘓𝘪𝘧𝘦, host Tim Crawford, CIO Strategic Advisor at AVOA, sits down with Dana Lloyd, Senior Director of Customer Care at Synovus, to discuss exactly that.

Dana shares an inside look at how Synovus, a leading regional bank, is moving beyond theory and actively applying AI to modernize its customer experience. Learn how they leverage tools like Five9 Agent Assist to empower their 200 agents, reduce handle time, and enhance organizational effectiveness.

Learn more about our customers' stories: www.five9.com/customers

15/04/2026

Ready to see how AI can deliver real results?

Watch our on-demand webinar to see the Five9 Genius AI lifecycle in action. We’ll guide you from surfacing high-impact opportunities with AI Insights to deploying powerful AI Agents and measuring their tangible impact.

In this results-driven session, you will:

☑️ Explore practical use cases from industries like retail and banking
☑️ View a live demo of an AI Agent
☑️ Learn how to validate results and plan your next phase of improvement

It’s time to turn insight into action. Watch now: https://bit.ly/4u9Kl3y

Are your contact center metrics telling you the whole story? Traditional KPIs like Average Handle Time and containment a...
14/04/2026

Are your contact center metrics telling you the whole story? Traditional KPIs like Average Handle Time and containment are still essential, but they often show what happened, not why it happened. It's time for a KPI reality check.

AI is adding a layer of insight that traditional metrics were never built to provide, allowing you to look deeper into the interaction itself. It's time to challenge old assumptions and rethink how we measure performance.

The goal isn't to measure less. The goal is to understand more.

Read the full blog: https://bit.ly/3OFgIHj

In this Winner Spotlight, Norman Alegria from The Dufresne Group shares how their team transformed customer experience a...
10/04/2026

In this Winner Spotlight, Norman Alegria from The Dufresne Group shares how their team transformed customer experience after a complete system outage forced them to rethink their contact center strategy.

By partnering with Five9 and adopting AI-powered capabilities across their operation, The Dufresne Group dramatically improved service levels, reduced costs, and empowered agents to deliver a more personal and efficient experience for guests.

Register now: https://bit.ly/47SEJRN

Five9 is excited to share that Assembled has been elevated to Select ISV Partner status, the highest tier in Five9’s Ind...
09/04/2026

Five9 is excited to share that Assembled has been elevated to Select ISV Partner status, the highest tier in Five9’s Independent Software Vendor program, and that we're now an authorized reseller of Assembled’s workforce management platform. 🙌

This expanded relationship brings Assembled’s agentic workforce management platform more deeply into the Five9 Intelligent CX Platform, helping organizations plan and manage the full workforce behind every customer interaction, including human agents, AI agents, and outsourced teams.

Read the full press release: https://reut.rs/4sklFmD

CX leaders: where do you go to compare notes with other contact center teams?New tech.AI use cases.Agent engagement stra...
08/04/2026

CX leaders: where do you go to compare notes with other contact center teams?

New tech.
AI use cases.
Agent engagement strategies.
Operational challenges.

Start the conversations that matter in the Five9 Community—a place to connect, learn, and explore what’s next in CX.

Inside you’ll find:
💬 Opportunities to connect with fellow contact center leaders
🧠 Fresh discussions on strategy, AI, and operations
🏥 Industry spaces for Healthcare, Financial Services, and more
🤖 Dedicated topics like AI Innovation and Agent Engagement

Good news: you probably already have access.

If you’ve ever logged into Five9, your login works.
👉 community.five9.com

We're honored to be featured in the G2 Spring 2026 Report. 👏 Our customers' success is our success, and their words spea...
08/04/2026

We're honored to be featured in the G2 Spring 2026 Report. 👏

Our customers' success is our success, and their words speak volumes about the real-world impact of the Five9 Intelligent CX Platform.

Swipe through to hear directly from enterprise leaders across different industries about why they trust Five9 to power their customer experience.

https://bit.ly/44El9aQ

Five9 has been named to the CRN 2026 AI 100 list in the Software category for the third consecutive year! 🎉 This recogni...
07/04/2026

Five9 has been named to the CRN 2026 AI 100 list in the Software category for the third consecutive year! 🎉

This recognition is a powerful validation of the innovation happening across Five9 and the real impact we’re delivering for our customers. We’re also proud to see CEO Amit Mathradas recognized for his leadership in advancing enterprise AI.

As AI continues to reshape customer experience, we’re energized by the opportunity ahead and remain focused on helping organizations turn AI into real, measurable results across every interaction.

https://bit.ly/4tAdDXX

Five9 is excited to announce the appointment of Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026.T...
06/04/2026

Five9 is excited to announce the appointment of Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026.

This new role unites global marketing with revenue strategy and operations to create a more powerfully aligned go-to-market engine for a more cohesive, insights-driven, and streamlined experience for customers and partners at every stage of their journey with Five9.

“I’m thrilled to join Five9 at such a pivotal moment...Customer experience, data, and commerce are converging faster than ever, and Five9 is uniquely positioned to lead that transformation. I look forward to working with the team to strengthen our brand further, deepen customer relationships, and drive measurable business impact through innovative, data-driven marketing and GTM strategies," said Jay Lee, Chief Marketing and Growth Officer, Five9.

Read the full press release: https://bit.ly/4sa0lA7

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