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The New CX Starts Here. Transformed by AI, Powered by Five9.

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

20/11/2025

What does it take to truly elevate customer experience?

We asked our 2025 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥 winners and their answers highlight real-world lessons from teams who’ve done the work and seen the impact.

Special shoutout to our winners: Northwestern Mutual, Omaha Steaks, SONDA, BTG Pactual, Synovus, The Dufresne Group, and Christian Healthcare Ministries.

https://bit.ly/4o7sFRN

20/11/2025

Day 3 of the Five9 CX Summit was all about intentional innovation.

Northwestern Mutual kicked off the day by sharing how they transformed quality management with Five9 AI Insights—moving from manual review to measurable impact, empowering agents, and uncovering new opportunities for coaching and self-service.

From You Flowers showed how AI-powered automation can still feel deeply personal, highlighting the importance of choosing the right tools, designing agents with “human superpowers,” and knowing when humans should step in to elevate the experience.

Ian Jacobs and Derek Top from Opus Research helped attendees understand where they are on their conversational AI journey—and, more importantly, where they’re going—with a clear maturity framework to guide smarter adoption.

We closed with an inspiring keynote from Will Guidara, who reminded us that hospitality is simply making people feel seen. Small, intentional moments create the biggest impact, and the intersection of creativity and intention is where unforgettable experiences are born.

A powerful reminder: AI isn’t here to replace humanity—it’s here to amplify it.

20/11/2025

Our 2025 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥 winners are HERE...

🏆 𝗔𝗜 𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝗱 𝗖𝗫 𝗧𝗿𝗮𝗶𝗹𝗯𝗹𝗮𝘇𝗲𝗿: Northwestern Mutual
🏆 𝗕𝗲𝘀𝘁 𝗶𝗻 𝗖𝗫 𝗦𝗲𝗹𝗳 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: The Dufresne Group
🏆 𝗕𝗲𝘀𝘁 𝗖𝗫 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗼𝗿: SONDA
🏆 𝗠𝗼𝘀𝘁 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝘄𝗮𝗿𝗱: Christian Healthcare Ministries
🏆 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: Omaha Steaks
🏆 𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿: Synovus
🏆 𝗝𝘂𝗱𝗴𝗲𝘀’ 𝗖𝗵𝗼𝗶𝗰𝗲: BTG Pactual

This recognition celebrates those who have achieved measurable business outcomes and demonstrated exceptional creativity in leveraging the Five9 Intelligent CX Platform to elevate every customer interaction. Huge congratulations to all of our winners. 🎉
https://bit.ly/4o7sFRN

19/11/2025

Day 2 of the Five9 CX Summit is a wrap, and what a day. 🙌

From a powerhouse keynote lineup to customer stories that inspired every corner of the room, today centered on one theme: partnering to connect the moments that matter.

Leaders from Omaha Steaks, Synovus, Pilot Flying J, VSP, and more shared how they’re redefining CX with data, trust, AI innovation, and agent empowerment. Sessions dug into everything from scaling smarter and AI governance to industry-specific transformations in healthcare and hospitality.

A few standout takeaways:
✨ The future of CX is about collecting the right data and meeting customers where they are.
✨ AI is becoming more trusted, and more expected, as it gets smarter.
✨ The right partners break down barriers, accelerate innovation, and build confidence to embrace what’s next.
✨ People remain at the heart of AI-driven CX.

If today proved anything, it’s that the future of customer experience is bold, human-centered, and already unfolding, and we’re building it together.

Bonus: We announced our 2025 Five9 New Era of CX Award winners, our executives beat the heat in the Five9 edition of Hot Ones, and ended the night celebrating at Category 10.

On to Day 3. 💙

18/11/2025

📢 BIG NEWS 📢

Five9 today introduced a powerful suite of AI-powered innovations at Five9 CX Summit 2025, extending the next evolution of its Five9 Genius AI suite.

The updates introduce AI across routing, quality management, and analytics – bringing these capabilities together within a unified ecosystem designed to support how organizations enhance customer engagement.

New AI-powered capabilities introduced by Five9:

🔹 Agentic Quality Management (AQM)
🔹 Genius Routing
🔹 OneVUE
🔹 Adaptive Digital Engagement

Read the full press release: https://bit.ly/4rbJT3m

18/11/2025

The Five9 CX Summit is here at the Ga***rd Opryland in Nashville, Tennessee — and we’re gearing up for an unforgettable week in Music City.

Today was all about set-up, rehearsals, and behind-the-scenes prep as our teams brought the experience to life. From stage checks to final run-throughs, everything’s coming together for an incredible kickoff tomorrow.

Tonight, we’re dusting off our boots and embracing the Nashville spirit for our welcome reception at the Five9 Ranch!

If you can’t join us in person, you can still be part of the excitement, register for the Global Livestream digital experience.

https://bit.ly/4otk5xQ

Can’t wait to dive into the future of CX with you. See y’all tomorrow!

16/11/2025

✨ Just 𝟭 𝗗𝗔𝗬 to go! ✨

Five9 CX Summit kicks off tomorrow, and we can’t wait to welcome you for a full day of big ideas, real-world strategies, and opportunities to Experience The New CX.

Get ready to cut through the hype, see the proof, and leave with the clarity, confidence, and momentum to lead your CX forward.

https://bit.ly/482RKci

14/11/2025

As a fast-growing real estate company, Yopa needed a solution to scale without sacrificing service. With Five9 and Babble, they achieved exactly that: boosting productivity and improving customer experience.

The results:
✅ Call volume quadrupled while maintaining the same agent headcount.
✅ Lead response time reduced from two minutes to under 60 seconds.
✅ Agent productivity increased with more time spent on customer conversations.

See how Yopa is powering smarter, faster growth: https://bit.ly/4pvVR6j

13/11/2025

We’re keeping the conversation going with our 2025 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 finalists, IAA, Pilot Flying J, A. O. Smith, and Omaha Steaks, as they share what they’re most excited about at Five9 CX Summit.

The countdown is on to November 18, when we reveal the winners live at Five9 CX Summit.

https://bit.ly/482RKci

12/11/2025

In our latest blog, Eric Schanno of Northwestern Mutual shares why he’s returning to Five9 CX Summit, and how last year’s event sparked a major shift in his team’s approach to customer experience.

From rethinking their virtual assistant strategy to creating more human, empathetic connections, Eric shows how small changes can have big impact.

His story is a perfect example of what The New CX is all about: clarity, confidence, and connection.

Read the full blog 👉 https://bit.ly/3JZ7Dqr

12/11/2025

In just 𝟱 𝗗𝗔𝗬𝗦, technology leaders, CX strategists, and contact center innovators will be coming together at Five9 CX Summit! 🌟

Get ready to see Five9 AI and CX solutions already delivering results, hear unfiltered stories from customers, like Omaha Steaks, NexRep, and IAA, and join sessions built around your real-world challenges.

Register today and start building your agenda: https://bit.ly/482RKci

11/11/2025

Our customers are the real headliners at Five9 CX Summit. We’re just the opening act. 🌟🎤

Each session cuts through the buzzwords to showcase AI-elevated CX in action with unfiltered customer stories, proven results, and practical solutions to your real-world challenges. Check out our sessions: https://bit.ly/4qSMM91

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