13/08/2025
LISTENING is one of the most valuable characteristics of a good leader.
A leader who truly listens:
• Understands their team’s needs and concerns before making decisions.
• Builds trust because people feel heard and respected.
• Encourages collaboration, since everyone’s ideas have space to be shared.
• Makes better decisions, using more complete and diverse information.
In short, listening isn’t just hearing words — it’s understanding, valuing, and responding in a way that strengthens the team.