19/11/2025
OFFICIAL STATEMENT from J&J Essential+ Pharmacy
Dear Valued Customers,
At J&J Essential+ Pharmacy, we are deeply committed to providing the highest level of service and care to the Pacolano community. Serving our neighbors is not just our responsibilityโit is our privilege and honor, and we strive to ensure that every interaction reflects the trust and respect you place in us. We take all feedback seriously as it helps us improve and strengthen our dedication to serving you better.
We are deeply sorry to hear that any of our customers felt disrespected or poorly treated during their visits. Please know that this is not in line with the values we uphold as a business, nor the standard of service we expect from our team. As a pharmacy devoted to the well-being of our community, we recognize that every interaction is an opportunity to show the care, respect, and professionalism that Pacolano deserve.
We are taking immediate steps to ensure that all of our team members are consistently upholding these high standards of courtesy and respect. Our commitment to the Pacolano community remains unwavering, and we are actively working to make sure that these issues are addressed and that every customer who walks through our doors feels valued and cared for.
To address the situation, we will be:
- Investigating the specific incidents mentioned in the complaints to understand the context, identify areas for improvement, and ensure accountability.
- Conducting additional training for all staff to reinforce the importance of respectful and empathetic customer service.
- Providing a clear channel for customers to voice any concerns directly with us, so that we can resolve issues quickly and transparently.
We value the trust you place in us and are committed to ensuring that your experiences at J&J Essential+ Pharmacy are always positive. If you have any concerns, please do not hesitate to reach out directly to our management team at our page, so we can address them personally.
Thank you for your continued support.
Sincerely,
Management