23/02/2026
In today’s fast-paced BPO world, where AI is reshaping how work gets done, it’s the human touch that makes all the difference. Adaptable, empathetic, and driven agents are the ones who create memorable customer experiences—and at ClearSource, we don’t just hire talent, we cultivate it.
In this episode, Ellen shares her transformative journey on “The Evolving Role of Call Center Agents Today.” She reflects on how every call has helped her build patience, empathy, and confidence, and how moments like a customer’s heartfelt “Hope you help me next time” stay with her long after the conversation ends.
Ellen exemplifies how ClearSource invests in its people—turning everyday agents into confident leaders who thrive amid change and drive outsourcing success.
Dive deeper into agent evolution: https://hubs.li/Q044752Z0