Ilaaj Technologies Private Limited

22/03/2023

May the blessings of Ramadan fill your heart and illuminate your soul. Ramadan Mubarak!

Ilaaj Technologies Private Limited is Pakistan’s first Healthcare IT company that develops integra

30/05/2022

We are hiring Business Development Manager for our office in Bahria Town, Lahore.

7-10 years experience in US market
US healthcare technology background is preferred
Monday to Friday US timezone

21/05/2022

Looking for Patient Services Representative near Bahria Town Lahore for US Healthcare

Fluent spoken english
Call center experience
Office time 5pm to 2am Monday to Friday
GCE O-levels, A-levels preferred
Salary 45k-60k

Send your resume at WhatsApp +12019490209 or email at info@ilaaj.pk

15/05/2022

We are hiring!

Ilaaj Technologies Pvt Limited

05/01/2022

Job Description
A Business Development Executive is responsible for overseeing the process of business development to promote software product and services. With excellent Native American Spoken English skills, you will communicate directly with potential clients, maintain existing client relationships and will work closely with other company executives and management teams. You should monitor market trends to come up with new business ventures.

Duties and Responsibilities
For the role of Business Development Executive, the ideal candidate should be self-motivated enough to reach out and bring in new business.

• Again complete knowledge of software product and services offered by the company
• Attract new clients through cold calling, email campaigns, word-of-mouth and client referrals
• Identify and research opportunities that come up in new and existing markets
• Prepare and deliver pitches and presentations to potential new clients
• Combining efforts and fostering a collaborative environment within the business as a whole
• Communicate with clients to understand their needs and offer solutions to their problems
• Create positive, long-lasting relationships with current and potential clients
• Working with senior team members to identify and manage company risks that might prevent growth

Skills and Qualifications
A successful candidate for a Business Development Executive role should have following prerequisite skills and qualifications in order to handle their job duties effectively, including:

• A 4 years degree in business development, IT or Information Systems
• Strong communication in spoken English and interpersonal skills for building meaningful relationships with clients
• Experience in business development, marketing and sales side of running a business
• Strong customer service and sales skills for generating leads
• Advanced presentation and persuasive skills
• Excellent leadership and teamwork skills
• Extensive knowledge of productivity tools and software
• Attention to detail and organization skills for honing in on each necessary task
• Advanced decision-making and problem-solving skills

Salary Package
With a base salary of Rs. 35,000-65,000, a successful candidate will be entitled to receive handsome monthly commissions in US Dollars with a subscription model.

27/12/2021

Pizza Party 🎊 celebrating Christmas virtually live with customer!

08/11/2021

Job Summary

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.

Responsibilities
• Track the performance of employees to identify trends and make sure they meet sales and performance goals.
• Make sure call center employees provide complete and accurate information to callers.
• Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
• Assist with the preparation and ex*****on of weekly call reviews and calibration sessions with Operations staff.
• Performs call monitoring and provides trend data to site management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff.
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
• Participates in design of call monitoring formats and quality standards.

Physical Requirements
• Be able to work in an office environment, sit for periods of time in meetings
• Be able to communicate with customers, management at all levels

Education
• BBA, BSIT, BSc or equivalent
• Spoken English Certification (desirable)

Work Experience and skills
• Minimum 3 years’ experience, 2-3 years Call Center Experience
• Excellent verbal, written and interpersonal communication skills;
• Outstanding customer service skills and dedication to providing exceptional customer care;
• Must be self-motivator and self-starter;
• Focus on quality and customer service;
• Exceptional listening and analytical skills;
• Solid time management skills;
• Must be able to effectively deal with people at all levels inside and outside of the Company;
• Creative ability & writing proficiency;
• Ability to multitask and successfully operate in a fast paced, team environment;
• Must adapt well to change and successfully set and adjust priorities as needed;
• Must be proficient with project management and Quality Assurance Software

27/09/2021

Job Summary
A care coordinator (or Patient Care Coordinator) is a trained health professional that helps to manage a patient's care, for example, the elderly or disabled. They monitor and coordinate patients' treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.
We are seeking a dedicated care coordinator to assist us with patients enrolled in Chronic Care Management and Remote Patient Monitoring Programs at our customer’s facility in the USA. You will be responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the care team to evaluate interventions.
The successful applicant will display a compassionate nature, be knowledgeable about health care practices in USA, and provide exceptional customer service.

Responsibilities
• Be able to coordinate care under care programs i.e. CCM, RPM, PCM, TCM etc.
• Consult with patients and family members to discuss their health problems.
• Educate patients about their condition, medication, and give them specific instructions.
• Develop a care plan to address their personal health care needs.
• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
• Check-in on the patients regularly, evaluate, and document their progress.
• Assist the care team with developing and assessing health interventions.
• Attend ongoing training and courses to keep abreast of new developments in health care.
• Assist with securing funding for medical care as required.
• Treat patients with empathy and respect and conduct oneself in a professional manner.
• Comply with organizational guidelines and health care laws and regulations in USA.

Work Experience and skills
• Minimum 3 years’ experience managing care of chronic patients
• Must be knowledgeable about care programs including CCM, RPM etc
• Courteous, understanding, and knowledgeable enough to answer clinical questions over the phone and via e-mail.
• C1 Level spoken English proficiency
• Clinical experience working in the United States or any other country
• Ability to develop relationships with clinical and other admin staff
• Computer literate – be able to use healthcare software including but not limited to EHR, Patient Engagement and Chronic Care Management Tools.

Education
• MBBS, DPT or any 5 years clinical Degree
• Spoken English Certification (desirable)

Physical Requirements
• Be able to work in an office environment, sit for periods of time in meetings
• Be able to communicate with doctors, office managers, patients, and technical staff

14/09/2021

“It’s a blessing that we have Sean Albert as part of our team. His commitment, willingness to take lead and ability to handle our patients is beyond expectation!” - Our customer’s feedback about one of our rep.