VA Caribbean Healthcare System

VA Caribbean Healthcare System The VA Caribbean Healthcare System provides for the health care needs of Veterans in the Caribbean islands. Virgin Islands. Croix
St.
(488)

Find more details of our services at our Web site http://www.caribbean.va.gov/. About this Facility

The VA Caribbean Healthcare System provides services to a population of 150,000 Veterans in Puerto Rico and the U.S. In FY 2008, the VA Caribbean Healthcare System registered 66,955 unique patients with 11,428 inpatient treated and provided 927,072 outpatient visits at all clinic areas in Puerto Rico and the U.S. Community-Based Outpatient Clinics
In addition to our main facility in San Juan, we offer services in two *multispecialty clinics and four community-based outpatient clinics (CBOC). These clinics are located in:


Arecibo
Mayagüez
Guayama
Ponce*
St. Thomas
Utuado
St.John
Comerio
Vieques

🌟 Exciting Update for Our Veterans! 🌟We’re thrilled to announce that, starting Monday, November 10, 2025, we will introd...
12/11/2025

🌟 Exciting Update for Our Veterans! 🌟

We’re thrilled to announce that, starting Monday, November 10, 2025, we will introduce an auto-mail process for lab results! This new initiative aims to enhance your experience and streamline how you receive critical health information.

👉 What does this mean for you?
You won’t have to wait long to hear back about your test results! If something needs your attention, we’ll let you know within just 7 days after the results are ready. For those results that are good to go, you’ll receive them within 14 days — all through a standard or certified letter.

And here’s the best part: if you’re eager to check your results sooner, you can log into our online patient portal and see them in less than 7 days! Whether it’s something urgent or just for your info, we’ve got you covered!

This new process will help our healthcare providers focus more on patient care, particularly on any abnormal results. Remember, your healthcare team is always here to address any concerns or review abnormal results.

We’re committed to keeping you informed and compliant with the VA’s communication timelines. We appreciate your understanding and support as we implement these changes. Your health and communication are our top priorities! If you have any questions, don’t hesitate to reach out.

Thank you for being a valued part of our community! 💙

How can you manage stress?Health and Wellness Coaches are an important contribution to the VICTOR integration. Coaching ...
11/11/2025

How can you manage stress?

Health and Wellness Coaches are an important contribution to the VICTOR integration. Coaching is a patient-centered approach wherein patients determine their goals, use self-discovery or active learning processes together with content education to work toward their goals, and self-monitor behaviors to increase accountability.

We know that stress may interfere with the ability to function normally.

At Whole Health we have for you monthly offerings, and one-on-one coaching that may help reduce and add strategies to your toolbox to tackle stress.

Natalia Rivera-Lausell MS, RDN
Whole Health Coach Supervisor

Veterans Day Celebration 🇺🇸Today, we proudly honored our nation’s heroes during our Veterans Day celebration at VACHS. W...
10/11/2025

Veterans Day Celebration 🇺🇸

Today, we proudly honored our nation’s heroes during our Veterans Day celebration at VACHS. We were joined by our new Medical Center Director, Dr. Antonio Sánchez, who spent time connecting with our Veterans and reaffirming our commitment to delivering exceptional care.

The morning was filled with gratitude, good company, and uplifting music from the Salvation Army Youth Band. We also enjoyed snacks and meaningful conversations as we reflected on the courage, sacrifice, and service of the men and women who have defended our freedom.

Thanks to the strong partnerships fostered by our Center for Development and Community Engagement (CDCE) Service, we received generous donations from community members who continue to stand beside our Veterans in support and appreciation.

Their kindness reminds us of the powerful impact of unity and shared purpose.

Happy 250th Birthday to the United States Marine Corps!Since 1775, Marines have lived by the creed “Always Faithful” bot...
10/11/2025

Happy 250th Birthday to the United States Marine Corps!

Since 1775, Marines have lived by the creed “Always Faithful” both on and off the battlefield. Today, we celebrate the bravery, dedication, and enduring spirit of all Marines. In particular, we honor those at the VA Caribbean Healthcare System who embody the ethos of veterans serving veterans.

Tu voz. Tu cuidado. Tu opinión importa.¿Recibiste recientemente la encuesta SHEP (Encuesta sobre la Experiencia del Paci...
07/11/2025

Tu voz. Tu cuidado. Tu opinión importa.

¿Recibiste recientemente la encuesta SHEP (Encuesta sobre la Experiencia del Paciente) por correo? ¡Te animamos a completarla!

Tu opinión nos ayuda a mejorar la atención en Cuidado Primario—ya sea para facilitar tus citas, mejorar la comunicación con tu equipo médico o apoyarte mejor en el manejo de tu salud.

Cada respuesta nos ayuda a brindar atención de la más alta calidad a Veteranos como tú.
Gracias por tu voz y tu servicio.

Dr. Omayra Cruz - Rodriguez
Associate Chief of Staff for Primary Care Services

Important Announcement: Veterans Day Concert CancellationWe are saddened to announce that this year’s Veterans Day Conce...
04/11/2025

Important Announcement: Veterans Day Concert Cancellation

We are saddened to announce that this year’s Veterans Day Concerts have been canceled due to the continued lapse in appropriations for the Department of Defense. This event is a cherished opportunity for us to honor our Veterans, and we deeply regret any disappointment this may cause.

Nonetheless, we have confirmed the band "Son Con Cuatro" for the Veterans Day event at the Eurípides Rubio VA Clinic in Ponce, which will still take place. We invite everyone to join us in celebrating Veterans Day on Monday, November 10 at 10 AM.

In light of this situation, we will be postponing the concerts to next year, ensuring that we can provide the tribute our veterans deserve. Thank you for your understanding and continued support. Stay tuned for updates on the rescheduled event!

Your Voice.Your Care. Your Feedback Matters.Did you recently receive a SHEP (Survey of Healthcare Experiences of Patient...
04/11/2025

Your Voice.Your Care. Your Feedback Matters.

Did you recently receive a SHEP (Survey of Healthcare Experiences of Patients) in the mail? If so, we encourage you to complete it!

Your feedback helps us improve your Primary Care experience—whether it’s easier appointment access, better communication with your care team, or more support managing your health.

Every response helps us provide the highest quality care to Veterans like you.
Thank you for your voice and your service.

Dr. Omayra Cruz - Rodriguez
Associate Chief of Staff for Primary Care Services

VA Clinic Mayagüez Clinical Services - WHOLE HEALTHThe Whole Health program offers health coaching, you can achieve your...
03/11/2025

VA Clinic Mayagüez
Clinical Services - WHOLE HEALTH

The Whole Health program offers health coaching, you can achieve your goals according to your values and needs. This resource in VA empowers Veterans to reach their health goals. Together with your coach you can explore what is most important in your life and make changes in your behavior. Whole Health coaching is available in group and individual settings. Some services are aromatherapy, chess, mind and body, yoga and Tai-chi, among others. Schedule your appointment today and begin your journey towards total wellness!

Harold Torrez Cruz
Social Service Assistant

Comprehensive Primary Care Services Mayaguez VA Clinic: Your Partner in Health"Your primary care practitioner serves as ...
29/10/2025

Comprehensive Primary Care Services Mayaguez VA Clinic: Your Partner in Health

"Your primary care practitioner serves as your health's guiding partner. They lead your healthcare team, addressing your concerns both over the phone and during appointments. By developing personalized care plans, they help you stay healthy and prioritize the most important health issues for you.

They listen to you, help you choose the best therapy options, and manage prescriptions, bloodwork, diagnostic tests, and specialist referrals.

They also order preventive screenings to keep you well. Trust your primary care practitioner to guide your total health care.

Our services include:

- Whole Health
- Close to Me Infusion Clinic
- Sonography and CT
- Chiropractic
- Pulmonary Function Test and Sleep Apnea Education - Telehealth"

VA Clinic Mayagüez Clinical Services - TelemedicineOur sleep apnea education clinic provides access to Veterans west of ...
27/10/2025

VA Clinic Mayagüez
Clinical Services - Telemedicine

Our sleep apnea education clinic provides access to Veterans west of Puerto Rico through telemedicine. Respiratory technicians from San Juan VA guide Veterans in the use of home testing equipment, while a telehealth coordinator assists the provider from the patient's side. Additionally, our pulmonary function lab clinic offers remote testing, facilitating collaboration between patients and respiratory specialists in San Juan to assess lung function.

Astrid Rivera Jimenez
Registered Nurse Telemedicine

Cómo puedes manejar el estrés?Las investigaciones demuestran grandes beneficios de la práctica de la atención plena (o m...
24/10/2025

Cómo puedes manejar el estrés?

Las investigaciones demuestran grandes beneficios de la práctica de la atención plena (o mindfulness en inglés) para la salud mental y física.

VA CALM es una clase de reducción del estrés basado en la atención plena de 6 sesiones, donde puedes aprender y practicar la meditación de mindfulness y compasión.

Comunícate con un profesional de Integración de Salud Mental en Cuidado Primaria (PCMHI) o con cualquier proveedor de cuidado primario para aprender cómo unirte a las clases.

Puedes comenzar a aprender sobre Mindfulness con la aplicación Mindfulness Coach.

Yarí Colón Torres, Ph.D.
Staff Psychologist Primary Care
Mental Health Integration
LGBTQ+ Veteran Care Coordinator

Dirección

10 Casia Street
San Juan
00921

Teléfono

+17876417582

Página web

Notificaciones

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Our New Mission, Vision, High Reliability Organizational Pillars and Goals | 2019 – 2024

The VA Caribbean Healthcare System’s Strategic Plan is a transformational process and roadmap to guide our efforts towards becoming a High-Reliability Organization (HRO) and incorporating HRO tenants into our culture and service delivery: Leadership Commitment, Safety Culture and Continuous Process Improvement. Our strategic plan will guide us in creating lasting change in how we ultimately serve our Veterans, their families, caregivers, survivors, and our communities. Our driving forces are the Four Statutory Missions of the VA: Healthcare, Education, Research, and Emergency Management.

In addition, we will embrace and incorporate VA Secretary Wilke’s four priorities into our strategic planning process: Customer Service, MISSION Act, the New Electronic Health Record (EHR), and VA Business Systems Transformation. An integral component to our success, past-present-future will be our employee’s engagement. To quote VA Secretary Wilke, “Transformation will be evidenced by an empowered VA workforce ably serving Veterans in the field with world-class customer service and improved Veteran outcomes.” In the coming days, we will also be highlighting the great work of our employees, how leadership is responding to the 2019 All Employee Survey (AES), and how we as a health system translate feedback of our employees into actions and results.

I am looking forward to the future of our VA Caribbean Healthcare System, with the ultimate goals to be the healthcare destination of choice for our Veterans, provide world class customer service and to be the “Best Place to Work” for our employees.

Sincerely,