Consilium Software Inc.

Consilium Software Inc. Consilium Software has helped over 1,000 companies in more than 110 countries connect their employee

Cisco sales and Cisco partners have leveraged Consilium S+ partner solutions since 2008 to expand the conversation to win strategic collaboration and contact centre deals. Consilium is a Cisco SolutionsPlus (S+) partner since April 2017. S+ is Cisco’s OEM-lite program for a few technology partners handpicked by Cisco for strategic sales growth. Consilium UniCampaign (Outbound List and Campaign Management), UniAgent, UniDashboard and UniCloud products complement the Cisco UC, CCX and CCE solutions. UniCampaign, UniAgent and UniDashboard products are also compatible with Cisco HCS-CC, the underlying platform for which is UCCE. Our professional services have become known for quality, consistency and a global footprint. Consilium solutions are now used by more than 500 customers in 70 countries.

• Cisco SolutionsPlus Partner for CC
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise Contact Center Solutions
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Products Certified as Cisco Compatible
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner

Modern contact centers can’t rely on static WFM and IT-led IVR anymore. ™ brings real-time AI workforce orchestration ...
26/02/2026

Modern contact centers can’t rely on static WFM and IT-led IVR anymore.

™ brings real-time AI workforce orchestration and business-led Visual IVR into one control platform — enabling faster decisions, lower abandonment, and higher agent utilization without increasing operational overhead.

🔹 Predict SLA risks and prevent queue build-up

🔹 Deploy IVR changes in minutes — no coding

🔹 Gain full governance, visibility, and CX intelligence

📊 Up to 35% reduction in abandonment

📊 15–25% improvement in utilization

📊 Higher FCR, lower cost-to-serve

Future-ready CX starts with real-time control.

📩 sales-support@consiliuminc.com
🌐 www.consiliumsoftware.com

25/02/2026

Frustrated patients. Fragmented systems. Administrative overload. It’s time for a change.

™ for brings + + into a single secure workflow—so your teams can guide patients in real time, automate logging, and deliver face-to-face care from anywhere.

Better engagement. Better efficiency. Better outcomes.

📩 sales-support@consiliuminc.com
🌐 www.consiliumsoftware.com

In high-stakes industries, digital alone isn’t enough. When trust, compliance, and precision matter most, every interact...
23/02/2026

In high-stakes industries, digital alone isn’t enough. When trust, compliance, and precision matter most, every interaction must be secure, guided, and outcome-driven.

UniVCX™ brings AI intelligence and real-time human engagement into a single, compliant session—empowering banks, healthcare providers, and insurers to:

✔️ Accelerate onboarding & conversions

✔️ Enable secure Video-KYC, telehealth & remote verification

✔️ Reduce errors, fraud risk, and handling time

✔️ Capture compliant recordings with PII masking

✔️ Deliver seamless voice, video, chat & cobrowsing experiences

Result? Faster decisions, higher customer confidence, and measurable business outcomes.

Reimagine digital engagement for moments that matter.

📩 sales-support@consiliuminc.com

🌐 www.consiliumsoftware.com

Consilium UniCloud™ just leveled up. 🚀 Now an -powered platform for / , it automates provisioning, accelerates clou...
19/02/2026

Consilium UniCloud™ just leveled up. 🚀

Now an -powered platform for / , it automates provisioning, accelerates cloud migration, and protects your outbound number reputation—so agents connect with customers, not voicemail.

🔹 Zero-touch onboarding & automation

🔹 Single-pane, multi-vendor control

🔹 Joiner–Mover–Leaver lifecycle automation

🔹 Automated Spam Redemption to restore caller ID trust & boost answer rates

📉 70–90% less manual effort | ⚡ Onboarding in minutes | 📞 Higher connect rates

Break silos. Eliminate manual work. Orchestrate at scale with UniCloud™.

💬 Let’s connect for a quick walkthrough.

📩 sales-support@consiliuminc.com

🌐 www.consiliumsoftware.com

™

Your isn’t just support—it’s a growth engine. With Consilium ™ AI Pro, empower your teams to act smarter, coach faste...
18/02/2026

Your isn’t just support—it’s a growth engine. With Consilium ™ AI Pro, empower your teams to act smarter, coach faster, and deliver standout customer experiences.

✨ What you gain:

🔹 Real-time analytics & sentiment tracking for faster, data-driven decisions

🔹 -powered personalized coaching to cut ramp time by up to 50%

🔹 Live dual-screen visibility for in-the-moment guidance

🔹 Peer-to-peer support backed by performance insights

🔹 Proactive call monitoring & instant intervention

🔹 KPI dashboards that drive measurable ROI

📈 Boost agent productivity, reduce churn, and turn every interaction into business value.

👉 Book your demo today and see UniRSM™ AI Pro in action.

📩 sales-support@consiliuminc.com

🌐 www.consiliumsoftware.com

17/02/2026

With UniQM™, every interaction becomes an opportunity to elevate .

Smarter quality. Stronger compliance.

Team Consilium sends you warm Lunar New Year cheer! May the year ahead be filled with happiness, good health, and great ...
16/02/2026

Team Consilium sends you warm Lunar New Year cheer! May the year ahead be filled with happiness, good health, and great success for you and your loved ones. 🧧✨

13/02/2026

Meet the future of contact center productivity — Consilium Unified Agent Desktop™

One cloud-native workspace for Voice, Chat, Email, SMS & Messaging — all in a single interface.

Empower agents with a 360° customer view before every interaction, seamless CRM integration, and real-time supervision.

⚡ Faster handling

⚡ Higher productivity

⚡ Better customer experience

Day 3 at 🚀 | AmsterdamAnother energizing day of innovation, insights, and powerful conversations around AI-driven netw...
11/02/2026

Day 3 at 🚀 | Amsterdam

Another energizing day of innovation, insights, and powerful conversations around AI-driven networking and security. The momentum at World of Solutions is incredible!

Visit us at Booth to see how the Engagement Platform uses to elevate and boost agent productivity.

Let’s connect and explore the future of AI-powered contact centers.

📩 sales-support@consiliuminc.com

11/02/2026

in the Contact Center isn’t about automation. It’s about outcomes.
In , , and , customer interactions demand more than speed — they require trust, compliance, and precision.

Consilium ™ brings AI and human expertise together in real time — combining secure video, cobrowsing, AI-assisted supervision, and compliant session management in one unified platform.

✔ Higher conversion

✔ Faster onboarding & claims

✔ Reduced handling time

✔ Stronger regulatory confidence

This is where AI + CX drives measurable business impact.

📩 sales-support@consiliuminc.com

🌐 www.consiliumsoftware.com

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