21/08/2025
Service Standards & Policies
1. Service Policy
🔸On-Site Service Only
- Our massage services are exclusively provided at our premises. We do not offer outcall services to ensure every session meets our service standards.
🔸Booking and Appointments
- Appointments can be made via phone, page message, or Line Official Account.
- Please arrive at least 15 minutes before your appointment to prepare for the session.
2. Refund Policy
We prioritize customer satisfaction and provide refunds under the following conditions:
🔸Cancellation Policy
🔸Cancellations are not accepted.
🔸No-shows: No refund.
3. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
🔸Data Collection
- We collect your name, phone number, email, and basic health information relevant to massage services.
- All data is used solely for service purposes and will never be sold or disclosed to third parties.
- Data Security
- Client information is securely stored and accessible only to authorized personnel.
- Our payment system complies with the highest security standards to protect your financial data.
4. Service Standards and Limitations
We are dedicated to providing safe, professional, and high-quality services.
🔸Service Standards
- All services are performed by trained and certified therapists.
- Only safe, non-harmful products are used in treatments.
- Clients are encouraged to inform therapists about pressure preferences, focus areas, or areas to avoid.
🔸Service Limitations
- Service may be refused to clients who are intoxicated or display inappropriate behavior.
- If a client acts disrespectfully toward staff, the service may be terminated without refund.
🔸Booking Requirements
- Clients must disclose any relevant health conditions prior to receiving services to ensure proper care.
- For changes to appointment times, please notify us in advance so adjustments can be made.
