01/02/2026
January 1, 2026
Dear Valued Patients and Community Members,
We are pleased to share significant updates as we begin the new year under our refreshed identity, Glacier Wellness Solutions (formerly Glacier Mental and Family Health Solutions). This evolution reflects our expanded commitment to comprehensive wellness services while continuing to deliver the trusted mental health care our patients have come to expect.
We are proud to announce the launch of Radius 360 Wellness, a new comprehensive program dedicated to advanced weight loss, peptide therapy, and hormone replacement therapy (HRT). This innovative program is now available directly through Glacier Wellness Solutions.
Radius 360 Wellness offers a holistic, 360-degree approach to optimizing health and vitality. Designed for individuals seeking sustainable weight management, enhanced metabolic function, and hormonal balance, the program includes:
• Medical Weight Loss: Evidence-based protocols utilizing GLP-1 agonists and other established therapies to support safe and effective outcomes.
• Peptide Therapy: Targeted peptides to promote tissue repair, energy restoration, immune function, and anti-aging benefits.
• Hormone Replacement Therapy (HRT): Personalized bio-identical hormone optimization for men and women, addressing symptoms related to menopause, andropause, thyroid dysfunction, and overall well-being.
Under the guidance of our experienced providers, Radius 360 Wellness integrates thorough diagnostic assessments, individualized treatment protocols, ongoing monitoring, and lifestyle counseling to achieve lasting results. This program complements our core services in mental health care, medication management, transcranial magnetic stimulation (TMS) therapy, and ketamine treatments, available across our locations in South Anchorage, Eagle River, Wasilla, and Ketchikan under Glacier Wellness Solutions, Arctic Valor Wellness, and Tongass Wellness Solutions.
Patients currently enrolled in weight loss or related therapies may transition seamlessly into Radius 360 Wellness. New patients are welcome to schedule consultations to determine eligibility.
Important Notice Regarding Payment Processing Fees
We remain dedicated to providing exceptional care while maintaining the highest standards of service. In response to ongoing increases in credit card processing fees from payment networks and processors, we are implementing a policy adjustment. Effective January 1, 2026, a 3% processing fee will be added to the total for payments made by credit or debit card.
We have absorbed these rising costs for several years to minimize impact on our patients. This adjustment aligns with common practices across healthcare providers and supports our continued investment in quality care and expanded services.
We appreciate your understanding and offer the following options to avoid the fee:�* Cash�• Personal check
Annual Reminders and Policy Updates
As we enter the new year, we will soon distribute updated patient forms for your review and completion. These include new HIPAA acknowledgment forms, revised office policies, and verification of current personal information (including address, phone, emergency contacts, and email) as well as insurance details. Your timely response ensures accurate records and seamless continuity of care.
Please note that most insurance plans reset deductibles on January 1, which may result in higher out-of-pocket responsibility for initial 2026 visits until the deductible is met. We encourage you to confirm your current benefits directly with your insurer.
To preserve appointment availability for all patients and appropriately support our providers, we maintain a no-show and late cancellation policy. Fees of up to $100 may be applied for missed appointments or cancellations with less than 24 business hours’ notice for therapy sessions and medication management visits, at the discretion of the provider or practice owner. This approach allows for consideration of individual circumstances while ensuring fair access to care.
For accounts with outstanding balances exceeding $100, payment in full or an approved payment plan will be required prior to scheduling follow-up appointments or being seen. Arrangements can be made conveniently through our billing partner.
We have observed an increasing trend of overlooked co-pay responsibilities. As required by our contracts with insurance carriers, co-pays must be collected at the time of service. To ensure compliance, our billing team or virtual assistants may contact patients in advance to secure payment. In certain cases, continued non-payment of copays could lead to cancelled appointments. Please don't ignore these!
To enhance documentation accuracy and efficiency, we will incorporate AI-assisted scribing technology for clinical notes that is HIPAA complaint. This tool supports our providers in maintaining thorough, high-quality records while allowing more focused time during patient interactions.
To ensure safe and effective continuity of care—particularly for medication management—we will administratively discharge patients who do not adhere to recommended follow-up schedules, do not respond after multiple attempts. If outreach attempts to schedule appointments go unanswered or if records indicate uncoordinated care from another provider, discharge may be required. We invite you to contact us promptly to maintain active status.
In response to staffing challenges common throughout Alaska, we have partnered with vetted virtual administrative support professionals based in the Philippines to enhance efficiency and accessibility. These team members possess excellent American accents and undergo thorough background checks and training to maintain our service standards, ensuring clear communication with no anticipated difficulties in understanding. Some check-in processes may occur virtually, even when providers are on-site.
We are actively recruiting licensed professional counselors and licensed clinical social workers who hold current Alaska licensure, with preference given to veterans capable of providing on-site counseling. Additionally, we seek medical assistants willing to travel between our Anchorage and Eagle River locations. Qualified candidates, or individuals who know suitable professionals seeking employment, are encouraged to contact our office for further details.
If you have questions regarding these updates, payment options, upcoming forms, career opportunities, or our new programs, please contact our office. We are here to assist you.
Thank you for your continued trust in Glacier Wellness Solutions. We value your partnership and look forward to supporting your journey toward optimal health and well-being. Happy New Year as well. We wish you nothing but wellness, success, happiness and an amazing 2026!
Sincerely,
The Team at Glacier Wellness Solutions
www.glacieralaska.com
Note: All services are delivered in compliance with applicable regulations, with an emphasis on medical necessity and patient safety.
Welcome to Glacier Mental and Family Health Solutions! We provide mental health services for veterans, medical weight loss, and TMS therapy in Alaska.