10/02/2023
📢 **Important Update:** A Message from HandWritten Massage & Wellness
Dear Family, Friends, and Supporters,
I hope this message finds you all in good health and high spirits. I wanted to take a moment to share an important update about HandWritten Massage & Wellness, my cherished wellness practice that has been a labor of love and a source of healing for our community.
Over the past year, we have encountered some significant challenges within the space where our practice is housed. One of the most pressing issues has been the ongoing trouble with our air conditioning system. Despite our best efforts and numerous attempts to work with building management, we have yet to find a satisfactory resolution.
We even explored alternative options, including the possibility of acquiring a portable AC unit, but we were informed that it's not authorized for use in our current building.
This situation has left me with a difficult decision to make. As a business committed to providing accessible, affordable, and safe wellness services to all, I am faced with the choice of continuing to wait for the issue to be resolved or exploring the possibility of relocating to a more suitable location.
For those of you who have appointments scheduled in the coming weeks, I want to provide you with flexibility and choice:
1. **Keep Your Appointment:** You can choose to keep your upcoming appointment with the hope that the AC issue will be resolved soon. We will keep you updated on any progress.
2. **Cancel and Credit/Refund:** If you'd rather not wait or if the issue persists longer than expected, you can choose to cancel your appointment, and we will promptly issue you a credit or refund your payment.
I want to extend my deepest apologies for any inconvenience this situation has caused. As a small business owner, I share in your frustration and am equally eager to resolve this matter as soon as possible.
Your support and understanding mean the world to me, and I am immensely grateful for the community that has rallied around HandWritten Massage & Wellness. If you come across a space that aligns with our mission and values, please feel free to reach out and share your insights.
Thank you for being a part of our journey, and for your unwavering support. We are committed to providing you with the best wellness experience possible and will continue to work diligently to overcome these challenges.
With heartfelt appreciation,
T. Written Smih
Founder, HandWritten Massage & Wellness