08/27/2022
The Center for Valued Living, PLLC (C4VL) is hiring a local P/T Patient Service Coordinator / Administrative Assistant (PSC/AA) to join our team (near Aurora, CO). C4VL is a Colorado-based mental health private practice with 30+ therapists in the Aurora/ Denver/ Boulder/ CO Springs metro areas; our providers take most major insurances including Medicaid. THIS POSITION IS HYBRID – IN-PERSON (AURORA, CO) AND REMOTE.
C4VL mission: Offering affordable, accessible, nurturing, culturally competent, insurance-based mental health services to a diverse set of clients. By centering and supporting the experiences of marginalized populations and assisting all our clients in their journey towards self-discovery, personal growth and the ability to recognize and make valued choices, we aim to enhance all aspects of their personal and professional lives. Improving clients' overall quality of life (QOL) and increasing access to necessary social determinants of health (SDOH) is a major goal of our organization.
We want to hire a PSC/AA who shares these values and is committed to providing excellent care to the many Coloradans whom we serve.
The C4VL PSC/AA role is very “customer-centric” and provides a positive patient experience whenever engaging with a client. The PSC/AA is the first point of contact for potential clients looking for a new mental health provider or for current clients who may need further assistance on billing / insurance or other questions. This position requires that the PSC/AA is comfortable with being on the phone with or emailing clients, insurance companies and/or providers. Provider support is also essential to this role; our providers are amazing and you will love working with them!
PRIMARY / TYPICAL DUTIES:
Answer, screen and forward incoming phone calls and emails from potential therapy and psychological testing clients. The goal is to match clients with appropriate provider(s).
Other client contact will focus on coordinating between clients and therapists when questions arise about billing.
Insurance eligibility verifications and preauthorization submissions
Gain a thorough understanding (after training) of how insurance “works”
Some appointment confirmation calls (and emails)
Scheduling initial client appointments for interns
Insurance pre authorizations
Client data and billing data input, copay collection
Provider onboarding, training and support
Perform other related administrative duties, as assigned.
Provider documentation review
Follow HIPAA and other confidentiality guidelines (after training) with respect to client data
CANDIDATE SHOULD POSSESS THE FOLLOWING QUALITIES / EXPERIENCE:
Be located in Colorado, preferably near Aurora, CO
Minimum High School Diploma or GED required; some college preferred
Bilingual English/Spanish speaking highly encouraged to apply
Previous administrative, medical or mental health reception experience (preferred)
Have reliable internet, phone, computer may be provided
Professional skill set:
Ability to work independently in-office and in a remote environment;
Exceptional phone and interpersonal skills;
Solid verbal and written communication skills;
Good memory for and attention to details;
Exceptional multitasking and time-management skills;
Ability to prioritize tasks;
Knowledge of insurance companies and how they work (preferred)
Must be comfortable handling and responding appropriately to client escalations or crises and collaborating with supervisor, as necessary – training provided
Professional qualities:
Tech savvy – Proficient in Microsoft Office Suite and Google Drive; ability to navigate project management software and “pick up” other programs / software with relative ease (will receive training)
Knowledge of HIPAA guidelines and typical protocols (preferred) – training provided
Personal qualities:
Professional, team-oriented, organized, dependable, personable, warm, empathic, courteous, engaging, resilient, good sense of humor, collaborative, justice-minded, enthusiastic, dependable, proactive, accountable, flexible, efficient, adaptable
Work is a mix of remote and in-office in Aurora; generally flexible weekday daytime hours
(Perfect for someone with kids in school!)
20 hrs a week to start; could be up to F/T with increased responsibilities and benefits
P/T W2 position, benefits not included until/unless full time
Pay - $20/hr to start DOE
Please submit your resume / CV and a cover letter with three professional references to employment@c4vl.com.
