IU Health West Hospital

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IU Health West Hospital

www.iuhealth.org/west ~ IU Health West Hospital is a healing sanctuary, where caregivers and cutting-edge technology meet in a natural setting.

The IU Health West Hospital Difference
Patients see and feel the difference the moment they walk in the door. The use of natural materials and colors, peaceful garden views, cheerful natural light and soft, healing music set a soothing tone, establishing IU Health West Hospital as a place where patients can set aside stressful distractions and focus on what's important: getting well. IU Health West Hospital's team of caregivers further patients' sense of a healing sanctuary by working to build a sense of trust and rapport with patients, thereby making patients active partners in their healthcare experience, and allowing them to feel a sense of control, understanding and peace of mind. Think of every hospital experience you have had, and then push your expectations aside. IU Health West Hospital strives to exceed your expectations in every way, and provide patient care second to none. IU Health West Hospital was designed with "on-stage" and "off-stage" corridors and elevators to keep public and visitor movement through the hospital separate from the movement of patients, materials, staff and supplies. Hence, the "day-to-day" operations that go into running a hospital are kept out of the publicly-traveled areas, allowing for a more peaceful, serene and home-like environment. As just one example, Emergency Servies at IU Health West features private treatment spaces and separate waiting areas for adult and pediatric emergencies. IU Health West Hospital considers patients' privacy and dignity of the utmost importance. Therefore, in Emergency Services at IU Health West you will find no curtains separating patients - exam rooms are spacious, and have actual doors shielding patients from the bustling corridors outside their treatment room. Small waiting "nooks" throughout the hospital are designed to help families find cozy, private space away from the bedside for conversation and quiet time. It doesn't stop there - IU Health West Hospital's grounds feature many gardens and quiet courtyards, ponds and walking trails, perfect for conversation, relaxation and rejuvenation. Indiana University Health West Hospital does not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment, or participation in its programs, services and activities, or in employment. For further information about this policy, contact Linda Ryser, Patient Liaison, at 317.217.3183.

12/23/2025

While walking through the main hallways of IU Health West, you might've noticed some beautiful team-made Christmas trees.

The hospital's Engagement Team invited departments to show off their creativity and decorate trees this holiday season.

In decorating the trees, teams were asked to pick a theme—whether it be their unit, culture, country, holidays and more.

While scrolling through photos below, you might notice an Emergency department tree, a Hawaii tree and Polar Express tree. You can also find them in person on the hospital’s ground and first floor.

Leaders at IU Health West will vote on their favorite tree later this month. Let us know your favorite in the comments.

12/17/2025

Nurse navigator helps provide comfort after diagnosis -

Navigating a breast cancer diagnosis can be a harrowing experience. Michelle Bailey, a registered nurse navigator at IU Health West Hospital, makes it a little easier for patients.

Bailey reaches out to newly diagnosed patients to provide emotional support and review their diagnosis. She also assists with coordinating testing, scheduling appointments and connecting patients to helpful resources.

“I try to be available for the patients if they have any clinical questions or just need somebody to talk to after a disorientating diagnosis,” she says.

Bailey has been a nurse since 2010 and joined IU Health West about a year and a half ago. She appreciates the collaborative approach of the Breast Surgery team.

“We all come together to try and do what's best for our patients, to be able to provide them with the support and the care that they need through this process,” she explains.

For Bailey, advocating for patients is the most rewarding part of her role as a nurse navigator.

“I really am fortunate to be able to be that person patients can call anytime and just chat if they are having a rough day."

12/15/2025

Flu season is here—take simple steps to stay healthy this winter.

https://iuhealth.org/find-medical-services/cold-flu

12/09/2025

Is it a trip to the emergency room or Urgent Care? Do you need to see a doctor in person, or can you do a virtual visit from the comfort of your home instead?

Knowing where to seek care can save you time and money.

When you need care, we’re ready for you: iuhealth.org/get-care-now

12/03/2025

At IU Health West, nurses across the hospital work with their patients to ensure they feel seen, heard and cared for.

One of those nurses is Abigail Lewis (pictured first), RN, who works in Endoscopy.

When a patient began experiencing concerning symptoms, they scheduled an endoscopy and colonoscopy. However, due to a previous life trauma, the patient was extremely nervous about the procedure, particularly about being put under anesthesia.

“I was terrified beyond belief of being unconscious and having something happen to me that was out of my control,” the patient says.

Lewis was the nurse in the room with the patient during the procedure. The patient was fine when being transported, but began to panic when arriving at the room. To help keep the patient calm, Lewis asked what music they liked.

“She started playing music for me and held my hand as I fell asleep. She was petting my hair and leaning in, trying really hard to reassure me that I was OK,” the patient says.
“I will think of Abby's kindness during every surgery in the future, as she will motivate me to speak up to those future nurses too.”

Because of Lewis’ compassionate and empathetic care, she was recently honored with a DAISY Award. This award honors extraordinary nurses who bring compassion and care to their patients.

Over in the hospital’s 3B Medical unit, one patient says Hayley Cora (pictured second), RN, never made them feel like a burden and worked to uplift up their spirit.

The patient noticed Cora was always willing to work with her fellow team members and helped with different methods of treatment.

For example, Cora suggested going to a liquid cough syrup instead of a pill when the pill didn’t seem to be as effective.

“Her actions show how much she cares about the nursing profession and the qualities needed to be effective in it. She shows her dedication to her chosen career by her interactions with both staff and patients,” the patient says. “This is how all nurses should be and she is a credit to her profession.”

Because of Cora’s top-notch skills, she was also honored with a DAISY Award.

Help us congratulate Lewis and Cora’s in the comments.

11/24/2025

Her compassion changes lives—

As a patient care assistant, Isabel Schafer (pictured first) knows how to create an atmosphere of safety and comfort.

Schafer works at IU Health West in the Acuity Adaptable unit, providing a calming presence and genuine care that makes patients feel valued and respected. One patient that came into the unit was stressed, but Schafer was there to provide support.

Throughout the day, Schafer went above and beyond by taking time to sit with the patient, listen to their concerns and offer reassurance during moments of anxiety. She never made the patient feel rushed or like a burden—instead, she provided understanding and support that transformed a stressful experience into one of comfort and trust.

“Isabel's dedication and genuine care made a huge difference in my experience, and I'm so grateful for the time and attention she gave me,” says the patient.

Schafer’s kindness and attentiveness exemplify patient-centered care. This led to her receiving the Sunshine Award, which recognizes patient care assistants for their support, impact on patients and contributions to their team.

Tell us what you think of Schafer’s actions below.

11/20/2025

Physical therapist helps patients thrive at IU Health West -

Nick Batuello’s favorite part of his job is his interactions with his patients. He is a physical therapist (PT) who has spent the breadth of his career at IU Health West.

“I've worked my entire career at West, which is just under eight-and-a-half years,” he says. “I actually did a two-month clinical in the department as well prior to graduating from PT school.”

Physical therapy helps patients overcome limitations in their everyday activities caused by pain and lack of strength and mobility.

“Simply put, we restore function,” Batuello explains. “During the first evaluation, we take patients through a series of tests and measures to identify deficits. We then address those through subsequent visits and home exercise programs. We treat anything involving the musculoskeletal or neuromuscular side of things, so we see a wide range of patients.”

On average, Batuello can see anywhere from seven to 16 patients, per day. His patients are his favorite part of his job, especially younger patients.

“The interaction with the patients and the conversation over shared interests is always great,” he says. “Ultimately, I love working with the pediatric population and younger athletes. I feel like they are easy to get along with and it allows you to be as creative as possible with the exercises.”

That passion stems from his own interactions with physical therapy as a child.

“I had PT several times growing up for sports injuries, so it's nice to replicate the treatment and experiences I had growing up. I try to keep as casual and easy-going as possible, try to make it a little fun for something that might not traditionally be enjoyable.”

To learn more about IU Health’s physical therapy program, visit iuhealth.org/find-medical-services/physical-therapy.

11/14/2025

Addie Jacobs, an outpatient occupational therapist at IU Health West, worked with one of her patients this morning on rebuilding finger strength.

Betty Holland had surgery on her thumb recently, and has been seeing Jacobs regularly. Holland completes activities to regain strength, such as pinching putty between her thumb and index finger.

"We've had fun," Holland says. "She pushes me, which is good."

Occupational therapists work with patients to help them regain the everyday skills and abilities needed to increase independence and safety. Jacobs has worked at IU Health West for six and a half years now.

"My favorite part is seeing patients make progress," she says. "That's why I enjoy working in the outpatient space so much, you can see the progress over a longer period of time."

11/04/2025

As a Nursing Professional Development (NPD) specialist at IU Health West, Laura Claffey works to improve the practice of nursing and supports nurses in their education and career progression.

“Her approachable teaching style and dedication to professional growth have built confidence in our nurses and directly improved the quality of care we provide to patients,” a fellow team member says.

The team member notes that Claffey’s work has not only strengthened the team’s skills, but has also helped foster a culture of compassion, learning and excellence.
“She truly embodies the spirit of nursing education,” the team member adds. “Our unit is better because of her leadership and commitment.”

Because of Claffey’s dedication to compassionate education, she was recently honored with the DAISY Nurse Educator Award. This award recognizes NPDs who do extraordinary work in improving practice and advancing patient care through teaching, precepting and mentoring.

This award is given once a year at IU Health West. Help us congratulate Claffey on her achievements in the comment section!

10/29/2025

A decade of dedication: Katy Thacker’s journey to elevate patient care -

Katy Thacker has spent her career dedicated to patient care. Over the past decade, she has held multiple roles, and each one of them has had one goal: making sure patients have the best care at IU Health West.

Ten years ago, she started at the hospital as a pediatric bedside nurse.

“I am a nurse, and patient connection is a fiber of my being,” she says.

At the time, the Pediatric unit was attached to the Emergency department (ED). Thacker worked her way up to a shift coordinator in the ED. Then, she became the manager of the department.

“I realized I loved leading projects and initiatives,” she explains. “When I was a new grad nurse, I thought you had to be a manager or an educator, but nurses have so many opportunities.”

Thacker decided to support clinical team members and patients in a different way. She became a project manager and then Magnet program manager. In that role, she documented and submitted the work of nurses within the hospital to the American Nurses Credentialing Center (ANCC) for consideration for the Magnet designation, a prestigious recognition among hospitals.

In 2024, IU Health West was awarded Magnet with Distinction recognition. This was the third time the hospital achieved Magnet, and the first time the hospital earned Magnet with Distinction. This achievement from the ANCC is the highest national honor for professional nursing practice. Less than 10 percent of hospitals across the United States have earned Magnet status. Even fewer have earned Magnet Recognition with Distinction.

“That call was one of the best days of my life. I felt so fortunate to be able to tell the stories about the work people do,” Thacker says. “To be able to work on a team that achieved that level of recognition was one of the highest points of my career so far.”

After that milestone, Thacker wanted to explore other ways to help deliver the best patient care possible. In February, she accepted the role of director of patient experience design.

“The primary goal is to really intake the feedback from our patients and draw insights around what can we do to give our patients the best experience,” she says.

This role was a new opportunity to use her clinical experience and love of data to make a difference. She has two team members who report to her, one in the ED and one in the inpatient units. She and her team gather feedback from patients through surveys, meetings with other team members, and speaking to patients firsthand.

Since taking the role, Thacker is proud that the hospital leadership team has also made it a priority to round and speak to patients one-on-one. In August, leaders rounded to speak with 420 patients.

“That’s evidence of the culture at West,” Thacker says. “We care about patients, and we care about their outcomes.”

Thacker is so passionate about the hospital because to her, it’s more than her workplace.

“This is my community. I’ve had my babies here. My family gets care here. It really matters to me that we have a great community reputation,” she says. “I want people to know that I get care at the facility because I believe in it that much.”

She is also grateful that she has had so many opportunities to grow her career within the hospital.

“I feel fortunate to have had leaders here in the last 10 years who have encouraged me to go after what aligns with my passions and my strengths,” she says. “That’s what I appreciate about IU Health. I’ve been able to grow within a system I truly believe in.”

Like Katy Thacker, you can build a meaningful career rooted in compassion and growth. Explore open positions at IU Health by visiting careers.iuhealth.org.

10/22/2025

Teacher triumphs over breast cancer at IU Health West -

As a middle school and high school French teacher, Amy Berry dedicates so much of her time to educating young minds. But when she received her breast cancer diagnosis in 2024, she had to rely on her care team to help educate her.

Her journey began last April.

“I saw some signs that concerned me,” she explains. “I went to my doctor and let her know.”

Between April and December, Berry underwent multiple tests, including a mammogram and two ultrasounds.

“It was at that point they said I needed an MRI biopsy. They didn’t have a machine to do it there, so I went to IU Health West,” Berry says.
After her biopsy, she received a call on December 12 letting her know she had breast cancer.

“I was disappointed, but I wasn’t shocked. I had expected it,” she recalls.

About a week later, she had an appointment with Dr. JoAnna Hunter-Squires, a breast surgeon at IU Health West, to discuss Berry’s options.

“She was wonderful. She and her staff were very kind, very informative, very welcoming,” Berry says.

One day after that, she met with Dr. Mateusz Opyrchal, a hematologist-oncologist at the hospital.

“We talked about what kind of breast cancer I had, which was triple negative,” she explains. “He explained my chances were better if I did chemo before surgery.”

And that’s what Berry did. She began chemotherapy in January, six treatments every 21 days at IU Health West.

“I want to give a special shoutout to my infusion nurses. They are amazing people. Once I got there, they put me at ease immediately,” she says.

Berry kept teaching through her chemotherapy treatments. When she finished, her next step was surgery with Dr. Hunter-Squires on May 23.

“Recovery from surgery was minimal. Dr. Hunter-Squires and her staff prepared me and let me know what to do.”

Berry began seeing Brannan Malicoat, a breast surgery nurse practitioner, for her post-surgery care.

“As a nurse practitioner specializing in breast cancer, I see firsthand how compassionate care helps patients navigate one of the most vulnerable times in their lives,” Malicoat says. “It’s about listening deeply, honoring each patient’s story and supporting them—not only through treatment, but through recovery and life beyond breast cancer.”
“Brannan has been wonderful,” Berry adds. “She has been good to communicate with. She calls me back right away. She talks me through it, and she is extremely easy to talk to.”

After she healed from surgery, Berry began radiation on July 8. She underwent three weeks of treatment, driving to IU Health West every day. She finished three days before school started.

Now, Berry is cancer-free, and sees both Malicoat and Dr. Opyrchal every six months.

“Caring for patients like Amy reminds me every day why I chose this field. It’s an honor to walk beside them through some of life’s most difficult moments and to witness their strength, faith, hope and healing along the way,” Malicoat says.

Berry encourages others going through something similar to be present, take notes and listen to their care team.

“IU Health West is a wonderful facility. There was a level of compassion that was just obviously noticeable,” she says. “There are so many unsung heroes in that hospital and they are all amazing.”

To learn more about IU Health’s breast cancer care, visit iuhealth.org/breastcancer.

Pictured: Amy Berry (left) and Brannan Malicoat (right)

10/20/2025

Each year, teams and team members who exemplify the IU Health values are nominated by their peers or leaders for the IU Health Values Leadership Awards (VLA).

Kathy Lutes is a registered nurse working in the 4A Adult Critical Care unit at IU Health West. She goes above and beyond for both her patients and team.

Part of Lutes' nomination reads: "Kathy is a perfect example of exhibiting the IU Health values. She believes that her patients deserve the upmost respect when it comes to the decisions of their care. I have witnessed her speaking to her patients in a way that makes my heart melt. This is what it means to be an exceptional nurse but most importantly, a human being.

She demonstrates being a team player. She definitely has compassion for others, her patients and her fellow peers. She makes you feel supported and engaged with her patients and teammates.

Kathy is listed in the professional governance as having completed the CRRT (continuous renal replacement therapy) certification. She is always advocating for others to get involved with higher education."

Please help us congratulate Kathy in the comments!

Address

1111 Ronald Reagan Pkwy
Avon, IN
46123

Telephone

+13172173000

Website

http://www.iuhealth.org/west

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