IU Health West Hospital

IU Health West Hospital www.iuhealth.org/west ~ IU Health West Hospital is a healing sanctuary, where caregivers and cutting-edge technology meet in a natural setting.

The IU Health West Hospital Difference
Patients see and feel the difference the moment they walk in the door. The use of natural materials and colors, peaceful garden views, cheerful natural light and soft, healing music set a soothing tone, establishing IU Health West Hospital as a place where patients can set aside stressful distractions and focus on what's important: getting well. IU Health Wes

t Hospital's team of caregivers further patients' sense of a healing sanctuary by working to build a sense of trust and rapport with patients, thereby making patients active partners in their healthcare experience, and allowing them to feel a sense of control, understanding and peace of mind. Think of every hospital experience you have had, and then push your expectations aside. IU Health West Hospital strives to exceed your expectations in every way, and provide patient care second to none. IU Health West Hospital was designed with "on-stage" and "off-stage" corridors and elevators to keep public and visitor movement through the hospital separate from the movement of patients, materials, staff and supplies. Hence, the "day-to-day" operations that go into running a hospital are kept out of the publicly-traveled areas, allowing for a more peaceful, serene and home-like environment. As just one example, Emergency Servies at IU Health West features private treatment spaces and separate waiting areas for adult and pediatric emergencies. IU Health West Hospital considers patients' privacy and dignity of the utmost importance. Therefore, in Emergency Services at IU Health West you will find no curtains separating patients - exam rooms are spacious, and have actual doors shielding patients from the bustling corridors outside their treatment room. Small waiting "nooks" throughout the hospital are designed to help families find cozy, private space away from the bedside for conversation and quiet time. It doesn't stop there - IU Health West Hospital's grounds feature many gardens and quiet courtyards, ponds and walking trails, perfect for conversation, relaxation and rejuvenation. Indiana University Health West Hospital does not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment, or participation in its programs, services and activities, or in employment. For further information about this policy, contact Linda Ryser, Patient Liaison, at 317.217.3183.

In honor of Earth Day, 32 team members at IU Health West participated in a hospital campus clean-up event on Friday, Apr...
04/27/2026

In honor of Earth Day, 32 team members at IU Health West participated in a hospital campus clean-up event on Friday, April 24.

Observed every year on April 22, Earth Day is a time to reflect and take action to better the health of the planet.

Krystle Barber, a Community Outreach consultant for the IU Health Metro Region, notes that the group was still able to pull the project off, even with the morning rain.

"This was the biggest group we've had join in so far," she says. "It’s honestly so inspiring to see everyone pitching in and making our campus shine a little brighter for our patients, team members, community, and of course, Mother Nature.”

Occupational therapist’s personal experience led to purposeful care -For Rachelle Nielsen, becoming an occupational ther...
04/22/2026

Occupational therapist’s personal experience led to purposeful care -

For Rachelle Nielsen, becoming an occupational therapist is a full-circle moment rooted in personal experience. As a child, she was inspired by watching family members participate in hippotherapy, a treatment approach that uses equine movement to support physical health. That early exposure sparked her interest in therapy and ultimately shaped her career path.

Nielsen pursued occupational therapy and found her professional home at IU Health West Hospital. There, she discovered an unexpected connection: her supervisor, Lesley Bray, was the founder of the therapy clinic incorporating hippotherapy her family had worked with years earlier.
“That was the inspiration. It was a crazy full-circle moment for me,” she says.

Nielsen began her career as an occupational therapist assistant and quickly realized how much she loved the work. Motivated by that passion, she returned to school to earn her master’s degree in occupational therapy.

Today, she credits her team as one of the most rewarding parts of her role.

“I love being around these people. They're so much fun to work with. I ask for advice because there's a lot of years of experience on our team. I just really appreciate their care for the patients and care for each other,” Nielsen explains.

In the hospital setting, occupational therapy often works closely alongside physical therapy. While the two disciplines frequently overlap, each serves a distinct purpose in a patient’s recovery. Physical therapy typically focuses on improving mobility, strength and endurance, while occupational therapy helps patients regain the ability to perform everyday tasks such as cooking, dressing or doing laundry.

“I kind of say physical therapy is what helps people get from point A to point B. They work on the basic strength and endurance so that occupational therapists can help patients go from their bathroom to their kitchen and move around,” Nielsen explains.

At the heart of both roles is a shared commitment to patient-centered care. For Nielsen, one of the most meaningful aspects of her work is helping patients return to the activities that matter most to them.

“Occupational therapy is such a unique thing, because oftentimes people, especially in healthcare, are looked at as problems to fix,” she says. “That's part of our role, is being able to focus on those things that are important to the patient.”

IU Health West’s spine surgeons follow a patient-first philosophy —In 2024, leaders at IU Health West saw a need for mor...
04/15/2026

IU Health West’s spine surgeons follow a patient-first philosophy —

In 2024, leaders at IU Health West saw a need for more spine surgical services in the Indianapolis suburban area. Efforts began to grow the program and recruit surgeons.

Two of those surgeons are Dr. Motasem Al Maaieh, MD (pictured right), and Dr. Young Lu, MD (pictured left), both specializing in orthopedic spine surgery.

They’re no strangers, as they worked together at the University of Miami in Florida.

As IU Health West continues to expand its Spine program, both doctors are committed to developing the best care plan alongside their patients.

“We’re always trying to figure out what’s best for the patient. I think you could use the example of Batman and Robin,” Lu says. “We’re a good team. We're always honest with each other and willing to help each other.”

From Friendship to Partnership

Before that “Batman and Robin” dynamic, the two met at a spine research conference in France in 2013.

Lu was a medical student at Mount Sinai Hospital in New York, and Al Maaieh was completing a spine surgery fellowship there. After, the two became friends and stayed in touch.

Al Maaieh practiced at the University of Miami for almost 10 years, with Lu joining him after completing his fellowship.

“We worked on cases together and helped each other out,” Lu says. “We did some big surgeries together and always felt that our collaboration was best for the patient.”

“He was also as crazy as me,” Al Maaieh jokes. “We were like, ‘We’ll do the tumors together and we'll do the big cases together.’ It was nice.”

In 2024, Al Maaieh took the opportunity to be closer to family and help build IU Health West’s Spine program. Then, in the fall of 2025, so did Lu.

A Specialty with Proven Results

While both doctors share a work history, they also share a passion for spine care—both were inspired to go into the specialty because of its positive impact on patients.

Lu always knew he wanted to be a physician. He was inspired by his mother, who was a pediatric surgeon.

He recalls observing a hand surgeon while in college, and after the procedure, the patient’s numbness was gone. As he started working with spine surgeons, he saw that same instant success.

“Spine patients can have debilitating pain and disability from nerve compression, spinal instability or deformity. To have somebody wake up from surgery and have that be gone is a very fulfilling experience,” he says. “The surgeries must be well-planned and done carefully, and you must always be on your toes, but that's why I wanted to do it. You can make a difference in someone's life.”

Al Maaieh hadn’t always planned to go into medicine—he was going to follow his father’s footsteps and go into business. But as he explored career options, he found a passion for helping others.

As he entered medical school, he knew he wanted to go into spine surgery, but there were two routes he could take—neurosurgery or orthopedics. He went with orthopedics.

“It had to be surgical. In surgery, you have to go and fix something,” Al Maaieh explains. “You see the problem, and you see the outcome immediately.”

Patients from All Walks of Life

Lu and Al Maaieh see a variety of spine issues, from common neck and lower back issues to more complex conditions.

About 80% of their work includes minimally invasive spine surgery, nerve decompression, disc herniations, neck and back pain and fusions. The other 20% are complex cases, including treating spinal deformity such as scoliosis and spinal tumors.

But conversations with patients don’t always begin with surgery. The team works with them to find the best solution, whether that be pain management, physical therapy, injections, and if needed, surgery.

“You see the whole range, the whole spectrum, of patients. But we maximize conservative treatment whenever possible,” Lu explains.

“The quality care that you get here, it doesn't start with just the surgeons," Al Maaieh says. It’s the whole team.”

A Growing Spine Program

When Al Maaieh joined the team in 2024, he knew establishing a Spine program might take some time—especially since the specialty is so complex.

“It was actually seamless. The process was so smooth, because the intentions of everyone involved were serious,” Al Maaieh says. “Everyone involved was determined to create a good Spine program, and everybody went the extra mile.”

Within a few short years, the hospital opened a ninth operating room, allowing for more spine surgeries to take place. Additional imaging technology has also been installed near the Spine suite, located in the hospital’s Medical Office Building, improving patient access.

More surgeons have been brought on, including Lu, and IU Health West also launched the first hospital-based spine nurse navigator role. The navigator focuses heavily on patient and team member education and serves as a connection between the outpatient clinic and the surgical teams.

“Since day one, everybody wanted this to succeed on all levels,” Al Maaieh says. “We ramped up quickly, and last year, we did more than 100 cases.”

“I've never seen a hospital or a group that is so dedicated to trying to make this work—You can tell that there is a very serious commitment,” Lu adds. “This team will go beyond the call of duty to ensure that every patient has a good experience, the team members have a good experience and the surgeons have a good experience.”

What Patients Should Know

Spine care can seem daunting for many, and Al Maaieh and Lu agree that their first step when working with any patient is to listen.

“Patients want to feel reassured that they are in good hands,” Lu explains. “We take the time to listen and to try to understand how the disease is impacting their quality of life so we can determine the best treatment.”

And that treatment almost never immediately begins with surgery.

“When the patient comes to me with any problem, I always say, ‘You have five options, and those are doing nothing, pain medication, physical therapy, injection and surgery—and we always say surgery last,” Al Maaieh explains. “When it comes to surgery, we always attempt the least invasive option.”

“We're capable of doing almost anything at IU Health West and we're with our patients every step of the way, so they never feel alone. They can reach us at any time,” Lu adds. “Every treatment plan is tailor-made.”

To learn more about IU Health’s Spine program, visit iuhealth.org/find-medical-services/back-spine-care.

04/14/2026

Kristina Osborne was in active addiction for 26 years. The IU Health Addiction Treatment and Recovery Center at IU Health West Hospital helped her stay sober.

At IU Health West, the Imaging team uses a range of advanced diagnostic tools to support patient care, including CT, MRI...
04/08/2026

At IU Health West, the Imaging team uses a range of advanced diagnostic tools to support patient care, including CT, MRI, ultrasound and X-ray.

Recently, Imaging team members collaborated during a lung biopsy, a procedure that benefits from a multidisciplinary approach. By working together, the team removed and examined a small sample of lung tissue to help diagnose conditions such as cancer, infection or fibrosis.

While every visit is unique, moments like these highlight how collaboration across imaging specialties helps support accurate diagnosis and quality care for patients.

Learn more about Imaging services at IU Health West:
https://iuhealth.org/find-locations/iu-health-radiology-1111-n-ronald-reagan-pkwy-avon

Pictured, left to right: Haley Ashby, CT technologist; Elizabeth McCauley, registered nurse; Lori Langebartels, clinical imaging specialist; Dr. Jason Childress, radiologist; Anthoy Wray, radiologist assistant

03/31/2026

March is National Nutrition Month, a time dedicated to raising awareness about the impact of food on overall health. At IU Health West Hospital, clinical dietitian Joni Fiscus addresses common questions about nutrition and explains the important role dietitians play in patient care.

March 30 is National Doctor's Day—a time of recognition to honor physicians everywhere and thank them for their expertis...
03/26/2026

March 30 is National Doctor's Day—a time of recognition to honor physicians everywhere and thank them for their expertise, dedication, achievements and commitment to patient care.

Dr. Megan Crittendon, MD, an emergency medicine physician, has worked at IU Health for 21 years. She started out in IU Health West's Emergency department on the hospital's opening night in December 2024 as a new graduate. Since then, Dr. Crittendon has taken on a variety of leadership roles as she worked with teams at IU Health Fishers, North, Tipton and West hospitals. Most recently, she served as IU Health North and Tipton's Emergency department medical director, as well as IU Health Tipton's EMS medical director.

She shares her thoughts on a few questions below, as well as a photo from earlier in her career.

What has kept you connected to the organization and community over the years?

"I have remained connected to IU Health because I believe deeply in its mission. IU Health consistently strives to do the right thing for our patients and the communities we serve, and that commitment has never wavered. I trust the quality of care provided each day by our physicians and nurses, and I’m proud to be part of a team that puts patients first. As healthcare continues to evolve, innovation is critical to finding new ways to reach and care for patients, and IU Health continues to lead in that effort. I am proud to call IU Health my professional home."

What moments remind you why you chose this profession?

"The moments that resonate with me most are those when I’m able to genuinely connect with a patient, a staff member, or colleague. Delivering excellent medical care is a fundamental expectation of my role, but it’s the meaningful human connections and the opportunity to make a positive difference in someone’s life that keep me fulfilled."

IU Health West nurse supports care beyond the bedside-For more than eight years, Manda Pelfrey has been part of the dire...
03/25/2026

IU Health West nurse supports care beyond the bedside-

For more than eight years, Manda Pelfrey has been part of the direct inpatient care teams at IU Health West Hospital. About six months ago, she transitioned from her bedside role as a registered nurse into an assistant nurse manager position in the Intensive Care unit (ICU), expanding her impact beyond direct patient care while continuing to support patients, families and team members.

In her current role, Pelfrey helps ensure the unit operates efficiently each day. Her responsibilities include scheduling team members, managing timecards, reporting incidents and coordinating orientations. She also participates in leader rounding, working alongside her leader to support patients as they prepare for discharge.

“We check in on patients and their families. I like being able to do that, because then it makes me feel like I'm able to improve their experience with us,” she explains.

Although her role has shifted, Pelfrey values the strong collaboration within the ICU and credits the team for creating a supportive environment for both caregivers and patients.

“We have incredible teamwork. It's like a well-oiled machine and we are really good at communicating,” she says.

That teamwork is reinforced through daily rounds, which bring together all members of the care team to discuss each patient’s plan of care and ensure a coordinated approach.

“We do interdisciplinary rounds every day at the same time, and so every part of the care team is involved with each patient,” she says.

Do you want to work alongside nursing leaders who stay connected to patients and families by focusing on solving problems and improving the care experience? Visit careers.iuhealth.org.

Treating patients and their families means that hospital team members take part in all the moments of a health journey—f...
03/24/2026

Treating patients and their families means that hospital team members take part in all the moments of a health journey—from good to bad. At IU Health West Hospital, two nurses recently had their compassion shine through their care.

Kourtney LaVullis (pictured first), a registered nurse on the Maternity unit, cared for a patient who had recently delivered twins. A trip to the Neo-Natal Intensive Care unit (NICU) left the patient and their spouse feeling worried. Thankfully, LaVullis was there for support.

“I watched as they cried together the first day that Kourtney cared for us because my wife was scared, sad and just wanted to go to the NICU and visit the twins, but wasn’t quite stable enough yet. Once Kourtney felt that my wife was stable, she took us to the NICU to visit our babies,” explains the patient’s spouse.

LaVullis continued to build a relationship with the patient and their spouse, making their health journey more comfortable.

“The days to follow that Kourtney cared for us, my wife continued to open up to her because she was easy to talk to. We were able to laugh and share memories with one another,” the patient’s spouse says.

Due to LaVullis’s heartfelt care, she was nominated for a DAISY Award. This award honors extraordinary nurses who bring compassion and care to their patients.

In the Emergency department, another registered nurse, Meagan Farmer (pictured second), brought compassion into her care. An elderly patient was brought in for respiratory issues, and it was decided that there would be end-of-life care.

Understandably, the patient’s family was heartbroken, but Farmer supported them and her patient throughout the experience.

“As Meagan gave care, she continued to speak to my [family member] in a sweet, comforting tone even though she knew they could not respond. Meagan interacted with them like they were her own family member, not just another stranger in an Emergency department bed,” says a family member of the patient.

When the patient passed, Farmer prayed with the family. Her presence became a necessary comfort for the family.

“The impact she had on our family that day was beyond all expectations. Meagan went above and beyond, showed genuine compassion and provided us comfort in a very difficult time,” says the family member of the patient.

Farmer was also presented with a DAISY Award for her excellent care.

Help us congratulate LaVullis and Farmer in the comments below.

March 19 is Certified Nurses Day—a worldwide day of recognition to honor certified nurses everywhere and thank them for ...
03/19/2026

March 19 is Certified Nurses Day—a worldwide day of recognition to honor certified nurses everywhere and thank them for their dedication, achievements and commitment to patient safety.

Morgan Sanford, RN, a certified nurse working in the 3C Medical-Surgical unit at IU Health West, shares about her nursing journey and what being certified means to her.

Why did you become a nurse?

"My certification is Medical Surgical Certification (MEDSURG-BC). I became a nurse because I knew I wanted to make an impact on people's lives—especially when they are going through challenges with their health or seeing their loved ones in a vulnerable state and feel powerless in those moments. I want to make sure my patients' needs are fulfilled while they are in the hospital and ensure I give them the best care."

What’s a nursing initiative you’re proud to be a part of?

"A nursing initiative that I am proud of is becoming chair of our Med-Surg Nursing Professional Governance Committee. I want to give my team members and patients a voice as we discuss ways to make our Med-Surg units a safer and a satisfying workplace."

What does being certified mean to you?

"Being certified means I gain the knowledge to be a better nurse for my patients so I can practice safely and advocate for them to prevent harm and improve their wellbeing. Additionally, gaining a certification makes me feel more self-confident and uplifts my self-esteem as a nurse."

Help us wish all of our certified nurses a happy Certified Nurses Day in the comments.

03/18/2026

For Maria Camacho, nursing is about family, service and making a difference every single day. As a registered nurse at IU Health West Hospital, she’s proud to care for patients from all walks of life—and to be part of a profession that truly matters.

If you’re looking for a meaningful career where your passion can make an impact, explore nursing opportunities at IU Health. Learn more and apply at careers.iuhealth.org.

Encouragement, experience and compassion on the MRI team at IU Health West -Julia Foltz and Ashley Harris work side by s...
03/12/2026

Encouragement, experience and compassion on the MRI team at IU Health West -

Julia Foltz and Ashley Harris work side by side on the Magnetic Resonance Imaging (MRI) team at IU Health West.

MRI is a type of imaging that produces highly detailed pictures of the body without exposing patients to radiation. While the technology itself is advanced, the team behind it plays an equally important role in ensuring patients feel safe and supported.

Harris, pictured left, began her IU Health West career nine years ago at the department’s front desk. Five years ago, she took the next step into imaging, working to become an MRI imaging assistant. It’s a decision she credits to Foltz’s support.

“It was Jules,” Harris says. “She just encouraged me to go for it.”

Foltz, pictured right, has worked at IU Health West for five years and brings more than 35 years of experience to her role as an MRI technologist. While she enjoys working with the technology, her true passion lies with the patients.

During an MRI, patients lie on a table that moves in and out of a large, enclosed tube, a process that can make some people nervous. Foltz finds meaning in helping patients feel at ease during those moments.

“It’s the patients, even the ones who may be having a difficult time,” she says. “I just try to keep them calm.”

Together, Foltz and Harris exemplify the collaborative spirit of the MRI team, combining technical skill with compassion to give patients the best possible imaging experience.

If you’re interested in joining a collaborative team that puts patients first, visit careers.iuhealth.org to explore open positions within IU Health.

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