Reflections Management & Care

Reflections Management & Care Guiding the aging population and their families through life’s transitions with compassion, clarity, and care.

Proudly serving Central New York and the Finger Lakes with trusted support when it matters most. At Reflections Management & Care, we are dedicated to providing personalized, compassionate care management and health support services for seniors and their families across Central New York. With over 20 years of experience, we specialize in helping seniors maintain their independence while navigating the complexities of aging. Our team works closely with families to create individualized care plans, coordinate services, and ensure that seniors live safely and comfortably in their homes. We understand that every family’s situation is unique, which is why we take a tailored approach to meet the specific needs of each client. Whether it’s assisting with healthcare decisions, managing in-home care, or providing resources and advocacy, our goal is to provide peace of mind and ensure that aging in place is both possible and fulfilling. Founded by Lindsay Kratzer, a certified Care Manager and Dementia Practitioner, Reflections Management & Care is committed to delivering high-quality, reliable services with compassion and professionalism. We also offer valuable community initiatives, such as our Memory Cafe, to help support individuals with cognitive challenges and their caregivers. Let us help you navigate the aging process with confidence and clarity. Contact us today to learn how we can make a positive impact on your loved one’s care journey.

💘 Love Has No Age Limit 💘Happy Valentine’s Day to our beautiful senior community and families.Valentine’s Day is often t...
02/14/2026

💘 Love Has No Age Limit 💘
Happy Valentine’s Day to our beautiful senior community and families.

Valentine’s Day is often thought of as a day for couples — but truly, it’s a day to celebrate all forms of love. Love between generations. Love in friendship. Love in simple acts of kindness. Love that shows up quietly and makes someone smile.

This week, we had the absolute honor distributing carnations filled with sweetness and heart to McHarrie Place residents. 🌸

Each carnation included a heartfelt poem — and what makes this even more special? The poems were written by thoughtful fifth graders from the 5th graders at VanBuren Elementary. 💌

Through this simple gesture, we were able to:

❤️ Bring smiles and connection to seniors at McHarrie Place
❤️ Remind residents they are seen, valued, and loved
❤️ Support local fifth graders in their fundraising efforts
❤️ Create a beautiful bridge between generations

There is something powerful about children writing to elders. About flowers placed gently in hands that have lived long, meaningful lives. About taking a moment to say, “You matter.”

This week wasn’t just about Valentine’s Day.
It was about community.
It was about kindness.
It was about love in action.

From our hearts to yours — may you feel appreciated, remembered, and surrounded by love today and always. 💕

Has this ever happened to you? 🏥You're sitting in the hospital with your mom or dad, and suddenly the nurse says, "We're...
02/12/2026

Has this ever happened to you? 🏥

You're sitting in the hospital with your mom or dad, and suddenly the nurse says, "We're discharging them tomorrow." Wait, WHAT? Tomorrow?!

You're handed a stack of papers, a list of follow-up appointments, and instructions that seem impossible to manage at home. And you're thinking... "We're not ready for this!"

If you've felt that panic, you're not alone. Hospital discharge often happens faster than families feel prepared for.

But here's what you need to know: You have RIGHTS in this process.

✅ You're entitled to a written discharge plan you can actually understand ✅ You can ask questions until things are clear ✅ You can request more support if you don't feel safe managing care at home ✅ You can even appeal the discharge if it seems too soon

Questions to ask before leaving: 📋 What medications and when? 📋 What symptoms mean we need to call the doctor? 📋 Who do we follow up with and when? 📋 Do we need home health or medical equipment?

Don't let anyone rush you through this. Your loved one's safety depends on a good discharge plan.

Our blog has everything you need to know about advocating for a safe hospital discharge. 💙

https://reflectionscny.com/when-hospital-discharge-feels-rushed/

Have you dealt with a rushed discharge? What did you wish you'd known? Share below! 👇

We’re proud to be a sponsor of The Hearth at Greenpoint’s Gala on February 27th from 5–7 PM!Join us for an incredible ev...
02/11/2026

We’re proud to be a sponsor of The Hearth at Greenpoint’s Gala on February 27th from 5–7 PM!

Join us for an incredible evening filled with music, delicious food, exciting raffles, and lots of fun — all while supporting a wonderful organization that makes such a meaningful impact in our community.
Need a ticket? Let us know — we’d love to see you there and celebrate together! 🎶🍽️🎟️

✨ Welcome to the Team, Amanda! ✨We are so excited to welcome Amanda Capozzi to the Reflections Management and Care team!...
01/26/2026

✨ Welcome to the Team, Amanda! ✨

We are so excited to welcome Amanda Capozzi to the Reflections Management and Care team!

Amanda earned her Bachelor of Science in Finance from SUNY Oswego and brings a well-rounded background in care management, aging services, and healthcare administration. She has extensive experience supporting homebound individuals through comprehensive assessments, care coordination, and client advocacy—all with a strong focus on helping older adults remain safe, supported, and independent at home.

Amanda is known for her compassionate, patient, and solution-focused approach. She truly believes in meeting clients and families where they are and finding thoughtful, creative ways to support their evolving needs. Her strong organizational and financial skills also play a key role in effective care planning, documentation, and service coordination.

Outside of work, Amanda enjoys watching sports, playing co****le, going on adventures, and spending quality time with her children and boyfriend.
Please join us in giving Amanda a warm welcome—we’re thrilled to have her as part of our growing team! 💙👏

💛 We Are So Grateful — Thank You, Syracuse! 💛We are incredibly honored to share that Reflections Management and Care has...
01/08/2026

💛 We Are So Grateful — Thank You, Syracuse! 💛

We are incredibly honored to share that Reflections Management and Care has been recognized in CommunityVotes Syracuse 2025!

🏆 Gold – Home Support Services (Healthcare)
🏆 Gold – Home Health Care (Healthcare)
🥈 Silver – Community Organization (Services)

This recognition would not be possible without the continued support of our community, our clients, and the families who trust us every day—thank you for believing in our mission and allowing us to walk alongside you.

We are also deeply honored that our sister organization Reflections Cafe was recognized as one of the top picks. While it was not selected as a winner this year, the recognition alone is incredibly meaningful and reinforces why this space matters so much to our community.

Most importantly, none of this would be possible without the incredible Reflections team. Your compassion, dedication, and heart for serving others is what makes this work so impactful. We are beyond grateful for each and every one of you.

Thank you, Syracuse, for allowing us to continue serving, supporting, and growing together. 💛

📣 We’ve Moved!Exciting news! Our Reflections Management & Care office has a new home—still in Baldwinsville, just down t...
01/07/2026

📣 We’ve Moved!

Exciting news! Our Reflections Management & Care office has a new home—still in Baldwinsville, just down the street! You can now find us at:

12 Oswego Street, Suite 202, Baldwinsville, NY 13027

When you visit, please use the back entrance and park behind the building—you’ll find us right there, ready to help you and your loved ones.

We’re thrilled about our new space, which allows us to better serve our clients, host more meetings, and continue growing our programs for older adults and caregivers. Whether you’re stopping by for a quick question, consultation, or to learn more about our services, we’re here for you!

Come visit us and see our new office—we can’t wait to welcome you! 💛

Join Reflections Management & Care and Reflections Cafe on January 9 from 10–11 AM for the first session in our What Do ...
01/05/2026

Join Reflections Management & Care and Reflections Cafe on January 9 from 10–11 AM for the first session in our What Do We Do Now? Memory Cafe Series.

We’ll be talking about Understanding the Aging Process in a supportive, welcoming space for caregivers, families, and older adults.

👉 Register here:
https://www.eventbrite.com/e/understanding-the-aging-process-tickets-1976603590548?aff=oddtdtcreator

We hope to see you there! 💙

Get ready to dive deep into the aging process and when and where to seek help

As 2025 comes to a close, Reflections Management & Care reflects on a year of strategic growth, strengthened partnership...
12/31/2025

As 2025 comes to a close, Reflections Management & Care reflects on a year of strategic growth, strengthened partnerships, and expanded community impact.

We continued to advance our mission while positioning Reflections as a trusted leader in aging life care across our region—always grounded in people-first care.

A key milestone was the continued growth of our Memory Cafe, an established 501(c)(3), now a recognized community resource supporting individuals living with cognitive change and those who care for them. In 2026, our focus is on expanding access and reaching more populations.

It is a privilege to serve our community and the families who trust us every day. As we look ahead, we remain committed to intentional growth, sustainable care, and meaningful impact.

We’re just getting started.

Address

12 Oswego Street Suite 202
Baldwinsville, NY
13027

Opening Hours

Monday 8am - 4pm
Tuesday 8am - 4pm
Wednesday 8am - 4pm
Thursday 8am - 4pm
Friday 8am - 4pm

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