11/15/2025
Important Update from the VAMHCS Patient Advocacy Office
To better serve you, we’re making a few changes to how we support your questions, concerns, compliments, and feedback.
What’s Changing?
1. We’re providing training and resources at the clinic level so staff can help resolve common concerns more quickly and effectively.
2. We’re adjusting our walk-in hours to give Patient Advocates more time to return calls and follow up with Veterans.
New Walk-In Hours (Effective Immediately):
Monday – Friday | 8:30 a.m. – 3:00 p.m.
Available at:
• Baltimore VA Medical Center
• Loch Raven VA Medical Center
• Perry Point VA Medical Center
For Veterans at Community-Based Outpatient Clinics (CBOCs):
You’ll find a secure Patient Advocate drop box where you can submit your concern or compliment. A Patient Advocate will follow up with you as soon as possible.
We appreciate your patience and flexibility as we make these changes to improve your experience and provide even better service.
Thank you for your service. We’re here for you.
