My Helper's Care

A quick overview of our programs and services :)

Prior To Home Transition – Program

For the safety of your patients we ask for permission to enter their home prior to discharge with a signed release form from our agency. This is extremely beneficial for many reasons- especially when a patient has had to leave their home quickly or unexpectedly. Our “Prior to Home Transition” program is a home assessment that includes (but is not limited to) the following:
 Safety Hazards
o Floors: Are they safe, even, free of holes/ soft spots
o Rugs: Are the secure, free from fraying
o Cords: Are they out of the walkway, are they frayed, is there excessive use of power strips
o Stairs: Are they free from clutter, do they have a handrail, is there adequate lighting, are they safe to walk on, is there a runner- is it lose
o Utilities: Are they on and working properly

 Safety Equipment
o Fire Extinguishers
o Carbon Monoxide Detector
o Life Alert- is it working

 DME
o O2, tubbing, signs, etc…
o Raised Toilet Seat
o Shower Chair/ Handheld Shower Hose
o Grab Bars appropriately placed
o Walkers, Canes, Wheelchairs
o Wound Care Supplies
o Incontinence Supplies

 Refrigerator Check
o Dispose of all outdated/ molding food
o Light list of possible groceries

 Garbage/ Dirty Dishes
o Anything left behind that has developed mold, fruit flies, or any type of smells will be removed and placed in an outside garbage. Staff would do a thorough wipe down of the kitchen and eating area along with doing all dirty dishes. Home Transition – Program
This program ensures your patients make it home safely and can recover comfortably within their own home. Below you will find what this program includes:
 Transportation Home
o We can pick-up ambulatory patients- patients must be able to minimally pivot transfer (toe touch weight bearing) with a one-person assist (patient must be able to safely get in and out of a vehicle) and take them home.
 Pharmacy Pick-Up
o We can stop by a local pharmacy and pick up all prescription and non-prescription medications. o We would require a discharge plan indicating what medications were needed prior to discharge.
 Grocery Store Pick-Up
o We would assess what the patient has and what the patient needs (if a Prior To Home Transition assessment was not done). o We can go to a local grocery store to pick up necessity food and household items.
• If the patient requests that a larger trip be made additional charges may be applied.
 Home Safety Check – MANDATORY
o We would assess each room according to our detailed home safety assessment and be able to assess any concerns the discharging medical team may have (if this was not done during a Prior To Home Transition assessment).
• We would report any emergent concerns immediately, we would also provide a detailed assessment report within 24 hours of the assessment via email.
 Collaboration with Home Medical Services
o We would ensure a scheduled follow up appointment was made and report this to the discharging medical team. o We would also ensure scheduling of all in-home therapies (as ordered) if the clinics are open (during our service time) and also report this to the discharging medical team.
 Any schedule changes done between the patient and service that our agency helped to schedule after we have left will be the patient’s responsibility to relay to their medical team. Grocery Shopping / Errands / Pharmacy / Food Pantry Pick-Up’s
Our agency offers grocery shopping, errand running, pharmacy pick-up and food pantry pick up’s. We take great pride in trying to help our clients eat healthier and have what they need to maintain their strength and nutritional goals. Our agency offers several different ways to accomplish this:
 Taking the client with to grocery shop / run errands. o We can respect our client’s independence, offering suggestions of healthy alternatives while still remaining on a budget. o We offer suggestions to alternative grocery stores to stay within a client’s budget. o We help with finding additional food resources to ensure our clients have an adequate amount of food for the month. o We can assist in putting the groceries and household items away as well.
 If the weather is poor or the client is unable to come along to get groceries, we can get the client’s list and money / debit card and do their shopping for them. o We always provide a receipt and a money transfer log. o We can assist in putting the groceries away as well. o Caregivers are unable to sign client checks.
 Caregivers are also unable to take signed client checks as most places will not accept 3rd party checks.
 Should the client decide to order and pay for groceries online (we can help with this too) our caregivers are able to go and do a grocery pick up and bring it to the client’s home. o We can assist in putting the groceries away as well.
 10 cumulative miles per week are built into this program, anything after 10 miles will be billed at the Federal Mileage Rate.
 If there is no grocery store or pharmacy within the town that the client lives in, we allow up to 20 miles per week before billing at the Federal Mileage Rate. o If there is a pharmacy in town and / or pharmacy delivery is an option and the client chooses not to use it and requests our agency to go to another town to pick up medications the allowed mileage will be 10 miles and any mileage outside of that will be billed at the Federal Mileage Rate. Cleaning Services
We offer a few types of cleaning services and below you will find them outlined with a detailed description of what each entail.
 Light Housekeeping (weekly) * Staff are NOT permitted to move furniture of any kind*
o Sweeping/ Mopping all hard floors
o Vacuuming all carpeted areas
o Top down dusting of surfaces within arm’s reach
 Staff are not permitted to climb on anything to dust
o Dishes- washing, drying and putting away
o Cleaning out the refrigerator and discarding old food
o Wiping all countertop surfaces within the kitchen and dining area
o Top down (disinfecting) cleaning of the bathroom including:
 Shower
 Tub
 Toilet
 Sink
 Mirror
• Client must provide all cleaning materials
o Taking out the garbage
 Deep Clean- Includes all the above plus:
o Cleaning all windows (within arm’s reach)
o Wiping Windowsills
o Scrubbing Baseboards
o Cleaning grout lines
o Cleaning out freezers
o Organizing

 Help with Hoarding Situations *THIS SERVICE REQUIRES A MINIMUM OF 2 STAFF MEMBERS*
o Helping to decipher between what to keep and what to throw out
 This is a very sensitive process and our staff are well trained in how to help a hoarder in moving through this process. o Organizing what is kept - to make it manageable for the client to maintain
Homemaker Services

We offer several homemaker services which are designed around our clients needs and paired with the perfect amount of personal touch.
 Meal Planning, Preparation, Portioning and Packaging
o We offer the perfect meal plan per our client’s needs (diets) and wishes
 We can create specific menus around what the client requests but also keep the meals within their dietary restrictions, if they have them. o We prepare all our meals with a “home-made” finesse. o We portion, package and label all meals for a designated amount of time (daily, weekly or monthly)
 Laundry

 Bill Paying / Mail Organization
 Watering Household Plants
 Clothing Selection
o We are able to pair outfits together (at the client’s / guardian’s request) to ensure our clients are dressing appropriately for their age and the weather.
 Help to schedule and maintain appointments


ADL’S
Our sense of ADL’s is what our clients need to feel ready for their day. We make every experience around ADL care very personal. We maintain client dignity by understanding the sensitive nature of providing ADL care. We also promote independence by encouraging our clients to participate when they can. RN Delegated Skills
 Catheter Care
o Emptying and flushing
 Ostomy Care
o Emptying and changing
 Wound Care
o Removing and re-applying dressings
 Bowel Program
 Ventilator Care
 Tracheotomy Care








Hospice Services / Cancer Patient Service
We are truly humbled by being able to provide these services to individuals who need it. We can provide all cares to a client on hospice; sometimes this is a very hands-on job and other times it is to provide help or comfort to family members during this process. Resource Center / Senior Pantry
We recognize how difficult it can be to get help when you need it. Whether it be needing help with getting energy services or signing up for FoodShare – we are happy to help. We have an excellent team who can try to pair you with the right programs to get you the help you need. We work with many local organizations and businesses that have been tremendously kind in providing aid to our clients. We have an on-site Senior Pantry which was initially designed for our staff to come and get what their clients may need. However, with generous donations our pantry has grown.