06/27/2022
POSITION SUMMARY:
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
•Provide excellent customer and patient service according to company and
Optical Center standards
•Analyze patient eyewear needs
•Recommend specific lenses, lens coatings and frames to satisfy patient needs
•Assist patients in selecting frames according to style and color. Ensure frames
are coordinated with facial and eye measurements and optical prescriptions
•Order and dispense eyewear accurately and professionally
•Assist patients with proper frame repairs and adjustments
•Show patients how to insert, remove and care for their contact lenses
•Assist Optometrist with case histories and screenings
BUSINESS AND OPERATIONAL STANDARDS
•Maintain a complete knowledge of third-party plans and claims
•Explain promotions and special lens offerings to patients and customers
•Balance accounts
•Prepare work orders containing specific instructions for Optical Lab
•Process medical billing information
•Ensure proper merchandising of frame inventory
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
•High School Graduate or equivalent
•To become Certified, teammate must complete Shopko OCE Certification
requirements and calendar modules
•Previous experience in an office and/or optical dispensing is preferred
•Able to handle multiple customer interactions/phone calls at a time
•Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
•Ability to effectively communicate at all levels within the organization through written
and two-way verbal communication
•Able to read and write at a high school graduate level
•Able to sit or stand for extended periods of time
•Able to operate various office equipment (e.g., personal computer, telephone, fax
machine, copier, etc.)
•Ability to lift 10 to 20 pounds
•Ability to see (Near, Distance, Color, and Depth Perception)
•Manual and finger dexterity, as well as hand/arm steadiness
•Ability to grip and hold items
•Good eye and hand coordination
•Able to operate a cash register, various optical equipment and tools
•Able to work normal and/or extended (evenings, nights, and weekends) office hours
to meet established deadlines
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
