11/04/2025
Whenever I tell my current patients that I used to have over 2,000 patients in my panel as a hospital employed physician, most of them are shocked. This is not unique to my former employer - this is the reality for all employed PCPs of insurance based practices. It is no wonder that my established patients had a difficult time getting an appointment to see me and were told the wait is 3 months. Hospital systems make more money when the patient per physician ratio is high, while telling physicians that "we need to care for the poor and vulnerable" to excuse the unsustainably high ratio.
Insurance companies incentivize high volume based care rather than high quality care based on time spent with patients. When insurance companies continue to lower their reimbursement to medical offices, they create a ripple effect of causing the hospital systems to add more patients to already overburdened clinicians. A physician who can see four patients (or more) per hour generates more revenue for the hospital system than the same physician spending an hour with each patient, explaining pathophysiology of disease, mechanism of action of medications, reviewing side effects, truly discussing the risks vs benefits of any medical interventions, or making a plan for lifestyle changes.
Our dysfunctional healthcare system eats away at our humanity as patients and as physicians.
I was disenfranchised with the limitations on how I could care for my patients and felt morally injured to my core. I had contemplated quitting medicine to work at Costco. Many of my colleagues have already left medicine to pursue nonclinical roles.
Dr. Capella put into words what most of us felt:
"But staying in that system—where every minute was tracked, where I was expected to squeeze complex care into 15-minute visits (or less), where I spent more time documenting and playing whack-a-mole with my inbox than connecting with families—was slowly destroying me."
Thankfully, the Direct Primary Care model has allowed me to stay in medicine and continue to care for patients. We cannot fix the broken system by breaking the people providing care.
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Direct primary care offers a sustainable path for burned-out physicians to continue practicing meaningful medicine while resisting a broken, volume-driven health care system.