American Health Connection

03/13/2026

A recent MGMA poll showed that almost half of medical groups said patient access is their staff’s most time-intensive phone work. We can take all of that off your hands and, at the same time, improve operations, save money, and enhance the patient experience. Learn more here: www.americanhealthconnection.com

03/10/2026

In healthcare, efficiency is paramount. Every minute saved, every resource optimized, and every patient satisfied contributes to better outcomes. Learn how American Health Connection (AHC) streamlines processes, reduces costs, and takes the patient experience to new heights. Learn More: https://americanhealthconnection.com/healthcare-contact-center-how-to-improve-the-patient-experience-while-reducing-costs/

03/03/2026

Try our interactive Cost Savings Calculator to see how much you could save on your patient contact center costs and enhance the patient experience at the same time: https://americanhealthconnection.com/ahc-vs-in-house-call-center-cost-savings-calculator-results-2/

02/27/2026

02/26/2026

For 15 years, American Health Connection has set the standard in healthcare call center excellence—investing more than 1.8 million hours in agent training. We hire experienced professionals and deliver fully integrated patient access support through a 100% U.S.-based workforce. We NEVER offshore. Read our latest blog post and discover how AHC elevates patient experience, operational performance, and revenue growth. https://americanhealthconnection.com/15-years-of-service/

02/21/2026

Forbes just published a new report on how many companies are changing their approach to AI: rather than replacing workers, they're seeing that layoffs tied to AI automation often backfire — and many are now reversing course. Find out how to leverage AI to enhance the patient experience as well as your efficiency: https://americanhealthconnection.com/using-ai-to-improve-patient-access/

02/19/2026

Our CEO, Yuriy Kotlyar, was recently interviewed by Healthcare Contact Center Times on the risks of using AI upfront in patient contact centers. However, AI can be a powerful back-end tool to improve agent performance, patient experience, and revenue growth. Read the article here:

02/13/2026

A recent Becker’s Hospital Review article pointed out, “loyalty can’t be assumed, authority isn’t automatic, and proximity alone won’t carry a brand”. Learn how patients are taking more control of their healthcare journey, how access affects their experience, and your bottom line. https://americanhealthconnection.com/healthcare-patient-loyalty/

02/09/2026

AI in healthcare is moving past hype to real impact. Discover what’s working, what isn’t, and how human-centric AI drives real world results. https://americanhealthconnection.com/the-current-state-of-ai-in-healthcare-measured-progress-and-meaningful-impact/

02/05/2026

We can help with over 90% of providers top priorities in 2026, specifically as they relate to improving operations and reducing costs. Find out how at: www.americanhealthconnection.com