American Health Connection

02/21/2026

Forbes just published a new report on how many companies are changing their approach to AI: rather than replacing workers, they're seeing that layoffs tied to AI automation often backfire — and many are now reversing course. Find out how to leverage AI to enhance the patient experience as well as your efficiency: https://americanhealthconnection.com/using-ai-to-improve-patient-access/

02/19/2026

Our CEO, Yuriy Kotlyar, was recently interviewed by Healthcare Contact Center Times on the risks of using AI upfront in patient contact centers. However, AI can be a powerful back-end tool to improve agent performance, patient experience, and revenue growth. Read the article here:

02/19/2026

02/13/2026

A recent Becker’s Hospital Review article pointed out, “loyalty can’t be assumed, authority isn’t automatic, and proximity alone won’t carry a brand”. Learn how patients are taking more control of their healthcare journey, how access affects their experience, and your bottom line. https://americanhealthconnection.com/healthcare-patient-loyalty/

02/09/2026

AI in healthcare is moving past hype to real impact. Discover what’s working, what isn’t, and how human-centric AI drives real world results. https://americanhealthconnection.com/the-current-state-of-ai-in-healthcare-measured-progress-and-meaningful-impact/

02/05/2026

We can help with over 90% of providers top priorities in 2026, specifically as they relate to improving operations and reducing costs. Find out how at: www.americanhealthconnection.com

02/02/2026

Artificial Intelligence (AI) continues to one of the hottest topics in healthcare — promising increased efficiency, better clinical decisions, and improved patient experiences. But the reality of AI adoption is more nuanced than the hype. Find out why here: https://americanhealthconnection.com/the-current-state-of-ai-in-healthcare-measured-progress-and-meaningful-impact/

01/30/2026

Before scheduling an appointment, over 80% of patients go to Google, Healthgrades, Yelp, or Facebook to read reviews. Here's one simple solution to improve online reviews, acquire more new patients and increase revenue: https://americanhealthconnection.com/one-simple-solution-to-improve-online-reviews-and-acquire-more-new-patients/

01/29/2026

Healthcare organizations who begin working with us see an average 75% increase in patient satisfaction as it relates to the scheduling process. Learn more about our many other benefits and services here: https://americanhealthconnection.com/services/

01/28/2026

Outsourcing does NOT mean offshoring – in fact there’s a world of difference that can transform your patient access department from a cost center to a revenue powerhouse. Find out here: https://americanhealthconnection.com/the-myths-of-outsourced-healthcare-call-centers/

01/27/2026

Snowstorms. Holidays. Staffing shortages.
Patients don’t care—they still call and they still want to talk to a live person.

That’s why healthcare organizations rely on American Health Connection, the nation’s first and most comprehensive healthcare-dedicated call center. We keep patient scheduling covered 24/7, no matter what. Here are just a few of the many advantages we offer you:

✅ 100% U.S.-based, dedicated agents
✅ Calls answered in 30 seconds or less
✅ Under 3% call abandonment
✅ Full coverage nights, weekends, holidays & bad weather

When conditions shut offices down, AHC keeps access open.

Because lost calls = lost revenue.

👉 Learn more: https://americanhealthconnection.com/

01/23/2026

We use AI to anticipate patient needs before frustration occurs, as well as improve agent performance. Find out more here: https://americanhealthconnection.com/healthcare-call-centers-maintaining-the-human-edge-in-an-ai-focused-world/