10/22/2025
Congratulations, Neil!
A huge congratulations to Neil Frame, Operations Director for Metro Area Ambulance Service, on being recognized as a 2025 American Ambulance Association Star of Life!
Neil Frame
Operations Director
Metro-Area Ambulance Service
Mandan, ND
https://starsof.life/25frame
With more than 30 years of experience in emergency medical services, Neil Frame stands as a respected leader in both EMS operations and healthcare administration. He began his EMS career in 1993 as a street paramedic with Metro Area Ambulance Service, where his dedication to patient care and operational excellence quickly propelled him into leadership roles, including shift supervisor and ultimately Operations Director.
In his current role, Neil helps to oversee the daily operations of Metro Area Ambulance and Metro Billing Services, managing a complex portfolio of more than 100 ambulance billing client accounts across five states. His focus includes ambulance billing and reimbursement strategy, patient care documentation standards, and strict adherence to federal and state compliance regulations. Neil's ability to bridge clinical insight with administrative precision has made him a trusted figure in EMS operations and revenue cycle management.
Neil's contributions to the EMS community extend beyond his operational duties. He is a former member of the board of directors for the North Dakota EMS Association, where he also served as a director and Southwest Region president. His commitment to education and professional development is reflected in his past roles as a certified EMS Instructor, EVOC Instructor, and American Heart Association Instructor—positions through which he helped shape the next generation of EMS professionals.
Outside of his professional life, Neil is a devoted husband to Tammy, proud father of three, and grandfather to eight. His leadership is grounded in integrity, experience, and a lifelong commitment to service—qualities that continue to drive innovation and excellence across the organizations he leads.
Neil Frame is a EMS Star of Life for Metro Area Ambulance Service.
