01/21/2026
For anyone who missed our virtual office hours last night, we will be having them again Monday morning 9am-11am!
My Ombudsman is an independent program that empowers individuals, including their families and caregivers.
25 Kingston Street 4th Floor
Boston, MA
02111
| Monday | 9am - 4pm |
| Tuesday | 9am - 4pm |
| Wednesday | 9am - 4pm |
| Thursday | 9am - 4pm |
| Friday | 9am - 4pm |
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My Ombudsman is an independent non-profit that empowers individuals, including their families and caregivers, to access their services provided by MassHealth and its managed care plans.
What Does My Ombudsman Do?
My Ombudsman helps resolve members' issues and conflicts in a variety of ways. For example, we: