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My Ombudsman

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Boston, MA
My Ombudsman

My Ombudsman is an independent program that empowers individuals, including their families and caregivers.

11/20/2025

Today, we joined the Massachusetts Probation Service – Pretrial Services Division at their MassHealth & Health Connector Open Enrollment Event at the Lowell District Court Complex.

Pretrial Services provided on-the-spot help with:
✔️ Signing up
✔️ Changes
✔️ Renewals
✔️ Eligibility questions

We were grateful to be there to support, share information about My Ombudsman, and connect with community members who may need help navigating their MassHealth health plans, understanding benefits, or resolving issues with their coverage.

Our team appreciates these partnerships that make it easier for people to stay insured and informed.

📆 Upcoming Open Enrollment Events Hosted by Pretrial Services:

🔹 December 4, 2025 – Holyoke District Court
9:00 AM – 1:00 PM
🔹 December 16, 2025 – Worcester Court Complex
9:30 AM – 1:30 PM
🔹 January 13, 2026 – Dorchester Division of BMC
10:00 AM – 2:00 PM

08/22/2025

Are you a wheelchair user — or do you love someone who is?
Have you ever been stuck waiting weeks or months for a repair, losing your freedom, your work, or your independence in the process?

You’re not alone. And you don’t have to stay silent.

Right now, our wheelchair repair reform bill has advanced to House Ways & Means as H.4358. This is a huge step forward, but it’s only the beginning. To get this bill across the finish line, we need every voice, every story, and every ounce of community power.

Here’s how you can help:

1️⃣ Say thank you. The committee moved our bill forward, and showing our gratitude helps keep momentum on our side.
👉 tinyurl.com/H1278Gratitude

2️⃣ Join the campaign. If you’re a wheelchair user, family member, ally — especially in Boston — we need you with us. Together we can fight for timely repairs and end the delays that leave people stranded.
👉 tinyurl.com/JoinDMECampaign

This is about more than a bill. It’s about dignity, independence, and the right to live our lives without being sidelined by broken systems.

📣 Share this post widely — the more people who know, the stronger we become.
💬 Have questions? Reach out to Destiny at dmaxam@dpcma.org

Join us. Add your voice. Be part of the change.

08/21/2025

You are invited! Join us on Thursday, October 16th for the Fifth Annual John Winske Memorial Awards, presented by Cityblock and Commonwealth Care Alliance. Visit tinyurl.com/JWMA-2025 for tickets.

The Winske Awards is DPC's annual community gathering, where we bring together members of the disability community and our partners to recognize outstanding leadership in disability justice and advocacy. This year, we are proud to celebrate four phenomenal honorees:

Thomas Menino Award for Public Service
*State Representative Christine Barber (34th Middlesex)
*State Senator Joanne Comerford (Hampshire, Franklin, and Worcester)

Mary Lou Maloney Award for Systemic Change
*Carl Richardson, ADA Coordinator for the MA State House

Bill Allan Award for Grassroots Advocacy
*Health Law Advocates

There are two ways to join the event: in-person, at the NonProfit Center (89 South Street Boston, MA 02111) or via Zoom livestream. Tickets are required for both options. To learn more about the event and to get your tickets today, please visit tinyurl.com/JWMA-2025.

DPC has a group of tickets reserved for community members for whom the ticket price is a barrier to entry. If you would like to learn more, please reach out to ahabermehl@dpcma.org.

Thank you to all of our sponsors and partners who make this event possible! Sponsorship packages are still available - reach out to ahabermehl@dpcma.org for more information.

07/15/2025

Thank you Asian Community Development Corporation for having us back at the 2025 Summer Picnic this past Saturday! We loved being part of the celebration and enjoyed sharing our resources with the community!

Address

25 Kingston Street 4th Floor
Boston, MA
02111

Opening Hours

Monday	9am - 4pm
Tuesday	9am - 4pm
Wednesday	9am - 4pm
Thursday	9am - 4pm
Friday	9am - 4pm

Website

http://www.myombudsman.org/

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Helping members of MassHealth plans

My Ombudsman is an independent non-profit that empowers individuals, including their families and caregivers, to access their services provided by MassHealth and its managed care plans.

What Does My Ombudsman Do?

My Ombudsman helps resolve members' issues and conflicts in a variety of ways. For example, we:

Provide information. My Ombudsman staff members answer questions about MassHealth health plans, including information about specific benefits, member rights, and how to access services.

Investigate. My Ombudsman staff members talk to all relevant parties to understand concerns, discuss options, and build solutions.

Mediate. My Ombudsman staff members can bring together people who want to solve problems.

Discuss options. My Ombudsman can help individuals find and consider options for addressing their concerns.

Who Operates The My Ombudsman Office?

My Ombudsman is an independent office operated by the Disability Policy Consortium (DPC) through a contract from MassHealth. DPC is an organization of disability activists who share a common goal of equal opportunity for all individuals.

855-781-9898

VideoPhone: 339-224-6831

For TTY users, use MassRelay at 711 to call the number above

info@myombudsman.org

https://myombudsman.org