My Ombudsman

My Ombudsman My Ombudsman is an independent program that empowers individuals, including their families and caregivers.

The annual One Care Implementation Council Town Hall is approaching! Mark your calendars!!!!!
03/27/2026

The annual One Care Implementation Council Town Hall is approaching! Mark your calendars!!!!!

03/17/2026

Our next virtual office hours will be March 30th! This is for anyone interested in learning more about My Ombudsman and potentially opening a case with us.
Please note: if you already have a case open with us, this is not a forum to work on those cases. However, our ombudsmen do schedule zooms if that is preferred by the member, just let your assigned ombudsmen know!

02/23/2026

📢Virtual office hours tonight 5-7pm! During office hours we will listen to your concerns, gather information, and open a case if possible. If we are not the right people to assist we will do our best to provide the appropriate resources.

02/16/2026

Reminder: Virtual office hours are tomorrow (2/16) from 8:00–10:00 AM. If you have any questions about your MassHealth benefits, please feel free to join and chat with a team member.

Please note: Our Helpline will be closed in observance of Presidents Day.

02/04/2026

Upcoming opportunities to chat with an ombudsman during virtual office hours are: February 16th 8-10am and February 23rd 5-7pm!

01/25/2026

Reminder!! If you would like to discuss any Masshealth related benefits/access question, we have our Virtual office hours Monday 9-11am where our ombudsman will be able to answer your questions, open cases or provide resources and referrals!

01/21/2026

For anyone who missed our virtual office hours last night, we will be having them again Monday morning 9am-11am!

01/20/2026

Reminder: Virtual office hours tonight 5-7. If you have any questions about your MassHealth benefits please feel free to join and chat with a team member!

01/16/2026
01/13/2026

Each month we have two virtual office hours. This is extremely beneficial for those who would like to speak with an ombudsman one on one about a concern and can't make it into our office or out in the community for office hours at community based organizations! For more information please check out our website or shoot us a message!

01/01/2026

With the new year just days away, we are so excited to present DPC’s 2025 Impact Report! ⭐️

To access a PDF copy of the full 2025 Impact Report, please visit tinyurl.com/DPCImpactReport-2025

This document contains a snapshot of everything that the DPC team has accomplished this year, including Advocacy, Research, Training & Consulting, and My Ombudsman.

None of our successes would have been possible without you, DPC's community, partners, and supporters. Your unrelenting commitment to disability justice lifts up our collective impact.

Thank you for an incredible year of advocacy and community! 🥳

Address

25 Kingston Street 4th Floor
Boston, MA
02111

Opening Hours

Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm

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Helping members of MassHealth plans

My Ombudsman is an independent non-profit that empowers individuals, including their families and caregivers, to access their services provided by MassHealth and its managed care plans.

What Does My Ombudsman Do?

My Ombudsman helps resolve members' issues and conflicts in a variety of ways. For example, we:


  • Provide information. My Ombudsman staff members answer questions about MassHealth health plans, including information about specific benefits, member rights, and how to access services.