01/08/2026
We are proud to receive messages like this—such a powerful reminder of why we do what we do:
“I am writing to express our deepest gratitude and recognition for the entire Serenity Team that provided extraordinary care to my father during his final days. Our family will forever be thankful for the compassion, dignity, and attentiveness you showed him and us during such a sacred and difficult time.
Your team’s genuine caring was evident in every detail. You took such thoughtful care to ensure my dad had the foods and drinks he preferred, helping bring him comfort and familiarity when so much else was beyond his control. You treated him with tenderness and respect while feeding and bathing him, always preserving his dignity.
Because my father was paralyzed and unable to use his call bell, it meant everything to us that someone checked on him every 30 minutes without fail. Knowing he was never left alone or forgotten brought our family tremendous peace of mind. The frequent turning and repositioning to relieve pressure showed your commitment to his comfort and physical well-being, even in the smallest moments.
One of the nurses stopped by the day my father passed away to give us a hug. We explained that we wished she had known my father prior to this. She responded, ‘We could all tell what a wonderful man he was by the pictures, a man full of life who loved his family.’
Jayne, Kellie, and Kayla were three names we remembered, but ultimately the kindness, patience, and vigilance of the entire team went far beyond medical care. You cared for him as a person. In doing so, you also cared for our family.
We will never forget the reassurance we felt knowing he was in such capable and compassionate hands. Please accept our heartfelt thanks and recognition for the beautiful work you do every day. Your calling is evident, and your care made a lasting difference in our lives.
The excellent care given helped remind me why I became a nurse and chose Bridgewater as the starting point of my career. Thank you from the bottom of our hearts.”
Thank you, Serenity Team, for the compassion and dignity you bring to residents and their families each and every day. 🩵 👐
