02/17/2026
We normally don’t address online negativity publicly like this… because we’ve never really had to. However, when a Google and FB review is posted that contains flat-out lies and slanders our professional reputation, we have to stand up for the truth.
This person claims "expectations were set" by them during the “meet and greet”, but they are misrepresenting our initial In-home Behavioral Consultation. We discuss the realistic expectations that can be accomplished with training roadmap based on the dog’s age and our behavioral assessment observed within the initial behavioral consultation. Born 07/27, B&T started 11/07 until 11/28, at 16 weeks old, Josie is a very young puppy building a foundation, which is what we do during our puppy 3 week board and train’s. No way, shape, or form did we represent this training as service dog training.
So the review claims we were "lazy," only worked in two locations, and did no outdoor or structured walks. This video proves otherwise! You can clearly see Josie working in many different high-distraction environments while maintaining focus and neutrality.
They say we threatened them to take the first review down but we just reached out to resolve a concern and offered multiple free 1-on-1 sessions on top of rescheduling the transitional training session that she had cancelled morning of. This was an offer that was initially accepted with a scheduled day and time on the phone before her second review was posted.
Backing up, before we scheduled anything, we decided to help a person in need and set up financing per request so she could get a head start on training. Fast forward. After this review was posted, they then chose to disputed the charge (over 2 months after the completion of the board and train) following a proposed ultimatum for multiple FREE weeks of board and training or give them a refund. Then… asked us to train a completely separate potential service dog instead of Josie before finally saying we just want a refund for personal convenience. We rightfully denied their refund requests and will be disputing this chargeback.
We debated making this public but after seeing her in multiple service dog rehoming/adoption groups DMing people whom are looking for service dogs. We can only imagine her purpose in that after requesting we train a different 2 year old dog instead of their dog Josie. THE AUDACITY!… it is truly unbelievable, especially after we received such positive feedback from her throughout the training.
We poured our heart into Josie’s training, and as you can see in this video, she did awesome. To suggest she was "allowed to run amuck" is a slap in the face to the visible progress she made.
We are proud of our work, proud of our trainers, and we will always defend the integrity of Training That Lasts. Sorry this is so long and we cautiously post this because it doesn’t feel right, but nothing about this situation is honest or fair and what sucks most is that Josie is an amazing pup and we atleast hope they do right by her!
