11/25/2025
BRMC Clinic is hiring! Send resume to nickie@brownfield-rmc.org
Job Title: Receptionist/Registration Clerk
Reports To: Clinic Director
Job Summary:
Under the supervision of the Clinic Director, is responsible for assuring that duties are accurately performed in completion of, but not limited to, the following areas: Registration of patients. Ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; ensure that co-payments and payments on patients accounts are taken, accounted for and processed accurately and educate patients prior to scheduled visits of financial responsibility; Forward all non-covered insurance patients to the attention of the Financial Assistance Department; ensure that all information entered into the automated admitting/registration system is accurate and complete; prepare patient profiles for all first-time patients and update profiles for return patients as needed; responsible for the switchboard functions of receiving incoming calls, placement of outgoing calls, responsible for the paging system and directs/screens visitor. Projects a professional demeanor and appearance while maintaining the confidentiality of patients, physicians and workers. Works under stress and in situations that demand patience and tact while providing impeccable service. Patient inquiries regarding billing insurance and demographic information. Handles phone calls from doctor’s offices, clinical staff. Compliance of Financial Agreement and Assignment of Benefits. Greet visitors, patients and co-workers that enter the premises in a professional and courteous manner. Assist in ascertaining and presentation of all forms. Register all patients who enter the registration area. For all registrations obtain signatures for all appropriate forms such as Consent for Treatment/Conditions for Admissions, Financial Agreement and Assignment of Benefits, Patient Rights, Notice of Privacy Practice and Advance Directive. Communicate openly and frequently to all appropriate department and management when patients express needs or concerns during visit. Able to multitask and willing to cross train within clinic office.
Physical Requirements:
May be expected to lift up to 25 pounds or up to 50 pounds with assistance. Work is of light demand; sitting or walking most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required: optimal auditory acuity required; manual dexterity involving the handling of equipment and computers is essential to performing assigned duties. Physical conditions are clean, neat and well-lit. May be subjected to stressful situations. Climate control and ambient temperature variances may be experienced associated with a normal office environment. Hours of duty may be irregular or unexpectedly extended due to the requirements of the hospital.
Qualifications, Knowledge and Ability:
Demonstrated eligibility for employment in the U.S.
Demonstrated skills in reading, verbal and written English
Willingness to participate in goal-setting and educational activities for own growth and advancements
Demonstrated experience in a medical business office, medical records or admissions
Demonstrated computer skills in utilizing word processing, integrated database and other functions
Demonstrated ability to utilize and understand mathematical calculations
Ability to use office machines and telephone systems
Demonstrated knowledge of medical terminology, customer service and telephone etiquette
Has knowledge of healthcare related payer practices.
High School diploma or GED
