Xillium - Virtual Medical Assistants

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Xillium - Virtual Medical Assistants

We provide medical virtual assistants for your busy medical practice. Xillium® is a Clinical Support Outsourcing (CSO) company supporting clinicians since 2011.

An enterprise solutions provider. Xillium is a US-based LLC, headquartered in Cary, NC, with operations in five cities in the Philippines.

10/30/2025

We’ve Wrapped Up Our Fall Conferences!

Staffing gaps, burnout, and rising admin demands echoed through the halls of FMX, MGMA, BrightStar, and Pri-Med East this fall. Healthcare leaders shared how stretched teams affect not just operations, but patient care itself.

What stood out most was the growing focus on sustainable staffing and workforce stability, the foundation of better care delivery.

10/13/2025

A look back at our first MGMA, where we met hospital and group practice leaders. Still reflecting on the conversations and connections that made it a memorable experience.

10/08/2025

Conversations at AAFP FMX 2025 about staffing went beyond “finding people.” They were about keeping systems stable.

Family medicine leaders shared that turnover is no longer just an HR issue. It’s a clinical one. Every time a team resets, care continuity weakens. Every backlog that grows, patient engagement suffers. Each new hire means retraining, reassigning, and rebuilding trust with patients.

What’s often overlooked is that instability doesn’t just strain operations. It erodes morale and consistency in patient experience.

The next wave of healthcare innovation won’t be driven only by technology or policy, but by stability as strategy.

We’re at booth #463.

09/26/2025

What creates morning backlogs in clinics?

Often, it’s routine work left over from the day before. Using overnight hours for routine tasks leaves more of the day open for direct patient care.

Watch how it works below.

09/22/2025

Primary care continues to evolve: new guidelines, patient engagement strategies, and therapeutic approaches all require steady systems behind the scenes.

At Pri-Med East 2025, leaders and clinicians will be discussing how to translate these changes into daily practice without overwhelming teams. We’ll be part of that dialogue, focusing on operational solutions that reinforce workforce stability and protect continuity of care.

09/08/2025

Workforce instability remains one of the top challenges in family medicine, affecting patient access, continuity of care, and provider wellbeing.

At AAFP FMX 2025, many discussions are expected to explore how family physicians are strengthening operational resilience in response to these pressures. We’ll be part of that dialogue, sharing operational strategies that help practices stay steady and resilient as demands change.

09/02/2025

We’ll be at the MGMA Leaders Conference 2025 in Orlando this September. One of the central challenges in healthcare today—workforce instability—will be front and center.

As the healthcare landscape evolves, building operational resilience depends on a stable and capable team. We look forward to engaging with healthcare leaders on practical solutions that ensure continuity and support long-term success.

08/22/2025

Looking forward to attending the BrightStar Care Annual Conference 2025 in Florida this September.

It will be valuable to hear directly from franchise owners and clinical leaders navigating today’s complex healthcare environment.

Can’t wait to learn from these perspectives and join conversations on quality assurance, operational excellence, and care quality.

08/01/2025

Staffing gaps lead to a scramble. But if you have internal coverage built into your service, there's no need to pause or reshuffle. Trained backups keep daily tasks moving and help minimize disruption.

No Absentee Service means coverage is built in.

07/30/2025

Not all administrative tasks need to happen during clinic hours.

Shifting non-urgent work like prior auth to overnight hours helps reduce morning backlogs and lets your team start the day more focused and productive.

What tasks would you shift to overnight?

07/17/2025

In 2022, 7.4% of prior authorizations were denied (KFF, 2024). Many were due to avoidable issues like incomplete submissions.

These delays often stem from small workflow gaps like missing documents, untracked follow-ups, and unclear task ownership

With structured systems and processes in place, clinics improve turnaround times and keep care on track. Fixing the flow makes a difference.

Source: https://www.kff.org/medicare/issue-brief/nearly-50-million-prior-authorization-requests-were-sent-to-medicare-advantage-insurers-in-2023/

Address

5000 Centregreen Way
Burnsville, MN
27513

Website

https://www.xiliumvirtual.com/, https://www.xillium.com/

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