02/22/2025
The client who made me go solo.
A client came in for a facial and left with 2nd degree burns due to my managerās negligence. The manager avoided the client, so I stepped in to help, despite being coached on what to say. The client was terrified, and after our first appointment, we were both in tears. I decided to fight for her against the mistreatment and intimidation. When I confronted the manager, her ignorant, uneducated, and frankly racist response led to a meeting. I walked in literally cornered with the owner, GM, and this manager. I said nice 3 on 1 letās go. They tried to intimidate me, so I repeated my feelings loudly - and to all of them. Well those of you who know me can guess how that meeting went. This is our story, and my client deserves her voice.
A word from my client:
This was really one of the most traumatic experiences for me. I went in for a basic facial, letting them know about my sensitive skin, easy to scar, and hormonal acne, but left with skin I thought would never be the same. The dermatologist only gave me a topical antibiotic, and I was in pain and desperate for help. After being avoided and mislead, Leah finally scheduled me for treatment. Despite my fear, she was kind, gentle, and informative. She explained everything and stayed professional despite the horrific situation. Thanks to Leah, my skin healed completely. Iām forever grateful and will trust only her with my skin! I will follow her anywhere, client for life š
Know who youāre giving money to, if this doesnāt inspire you to shop small - I donāt know what will. Most of the money I earn goes back into the business and continued education to HELP. It is my passion, and my purpose.
So just know when you walk through my doors you will be met with compassion, results and my whole heart. Grateful for you all š«¶š¼
We worked hard on repair and revision for six months - swipe to see her beautiful glowing skin ⨠itās giving smooth, even tone ACNE free!!!