12/08/2025
Small changes can help make your business more accessible. Welcome neurodivergent customers to your business with these low-cost tips:
- Use soft, adjustable lighting to reduce sensory overload. If in a rented space with fluorescent lighting, light covers are a cost-effective way to soften lighting.
- Offer texting for ordering (many people find phone calls stressful or inaccessible).
- Provide online or text scheduling so clients can book at their own pace (and again, avoid inaccessible phone calls).
- Consider making a visual menu of service offerings to accommodate individuals who may not be able to communicate verbally.
- Understand that many disabilities are invisible, and train your staff to be patient toward ALL customers.
These changes help everyone feel welcome and supported.