09/25/2021
Job Description: The primary responsibilities of the Home Health Sales Clerk/Customer Service Representative will be to assist customers in store and on phone calls with research of products for their medical equipment needs, answer insurance questions, obtain required documentation, put together orders for customers with required delivery papers, and assist with delivery of Durable Medical Equipment.
Position requirements: Include high school diploma and ability to be trained. Must be able to lift at least 50 pounds, be on feet up to eight hours per day and/or be in a vehicle for several hours a day. Good customer service, good organizational and communication skills, and ability to self-manage while working as part of the Home Health team are required.
Additional responsibilities: Log information on phone calls received and maintain detailed and accurate records, notify appropriate personnel of customer needs, review/maintain paperwork for insurance, scan files, file data, and perform other routine clerical tasks, maintain store and equipment cleanliness, monitor store inventory and compile product orders as needed. Make deliveries to a client’s home or care facility and respond to and follow up on sales inquiries.
The Home Health Sales Clerk/CSR must adhere to Accreditation Standards at all times, health and safety policies and other requirements relating to care of equipment, perform all duties in an efficient, professional and courteous manner. Additionally, the Home Health Sales Clerk/CSR shall maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures. On call and Saturday rotation. Other tasks as they may be assigned.
