11/20/2025
Rachael consistently provides outstanding customer service and is frequently complimented by our patients. Recently, I received a call from a patient who went out of her way to express how pleased she was with the care she received from Rachael. What makes this particularly noteworthy is that this patient is known to be difficult to please. Rachael demonstrated exceptional patience, empathy, and professionalism—giving the patient the attention and reassurance she needed. Through her kindness and dedication, Rachael was able to turn a challenging interaction into a positive experience, leaving a lasting impression.
Her ability to provide compassionate care while maintaining grace under pressure is a true reflection of the values we strive for as a team.