02/19/2026
Our Sr. VP of Operations, Helen Austin, recently shared a powerful reminder about the true impact of peer support 💙
"We intentionally sought to integrate Peer Support Specialists into our teams because we believe recovery is most powerful when it is shared. Peer support is not just a service model to us — it is a philosophy rooted in hope, lived experience, and authentic connection.
We value the dual benefit of employing individuals with lived experience: it creates meaningful career pathways for people in recovery while simultaneously strengthening outcomes for the individuals we serve. Peers bring credibility and relatability that cannot be taught. They connect with individuals not from a place of theory, but from a place of “I’ve been there.” That shared understanding builds trust, reduces stigma, and opens doors that might otherwise remain closed.
We appreciate how Peer Support Specialists are uniquely positioned to be both empathetic and empowering. They model resilience, demonstrate that change is possible, and help others envision a fuller, self-directed life. Their presence reinforces that recovery is real, sustainable, and attainable — because they are living proof of it."