01/22/2024
Our Communications team is great. You can help us respond even faster. First, try to calm down when you call. Yes, they absolutely care but they need information. Teaching your kids to call 9-1-1 is great but it’s the absolute minimum.
Teach them their address! I tell parents, teachers, and coaches that if all we know is an address, we can send “half of the city” to you and find out what’s wrong when we get there. If your house is on fire or your loved one is in cardiac arrest, we can send resources to you but we have to figure out where you are first.
So keep teaching 9-1-1 and “Stop, Drop, and Roll” but make sure they know their address! My daughter knew it before she was 3.