01/23/2026
Today I received a hand written note, in the mail, from a client. She so elegantly expressed our mission . . . accomplished. Here's what she wrote:
I should have written this seven years ago. Of all the people I dealt with before or after the surgery, you were the kindest and most helpful. With you I wasn't a patient or a tumor or test results. You made me feel I was myself - whole and a bit stronger. I am grateful to you and I always will be. My thanks!
And so, this is why we do, what we do, the way we do it; to the consternation of my staff sometimes. And on those tough days, this type of encouragement helps me remember this is more than “just any ole job” and that's saying something from a 73 year old who spent a 30-year career in advertising and sometimes wonders why I'm not retired. This is why we push for excellence. It’s not about the money (although a bit more monetary success would be nice 😊). It’s about the difference we make in people’s lives by caring and going the extra mile. Thank you to all the mastectomy fitters around the country who share this mission.