12/18/2025
Ever been in a conversation that suddenly went off the rails?
One moment everyone is calm, and the next they are talking over each other and you are trying to figure out how to get things back on track.
I see this often in my work with clients, teams, and business partners.
To help steady these moments, I use a simple framework called SOS:
• Slow the moment
• Observe what is happening
• Shift toward the future
In my latest post, I walk through how it works and why it helps.
Read the full piece here: https://www.mutual-ground.com/post/de-escalate-conflict-sos-method
A simple three-step method to steady tense conversations, lower the temperature, and guide people back into a more workable place.