04/03/2026
I was digging through some old newspaper clippings, and came across this gem from 1988… featuring Steve talking about (wait for it)… mail-order prescriptions.
Yep. Even back then, pharmacists were already feeling the pressure of convenience creeping into healthcare.
Reading his quotes now is… kind of wild.
Different decade. Same fight.
Back then it was mail-order.
Today? Pharmacy Benefit Managers stacking the deck against independent pharmacies. Online giants like Amazon moving into prescriptions. A growing “click it and ship it” mindset where convenience often wins over relationships and customer service.
And, now…Seems like half the roads in Chillicothe are closed. Do people deal with the headaches and still show up? Or, do they finally give in to mail-order, or online?
What hits the most is this:
Steve wasn’t just worried about business. He was worried about what gets lost when pharmacy becomes transactional.
Because this job has never just been counting pills.
It’s human interactions.
It’s knowing your name.
It’s helping you figure things out when the system makes no sense.
It’s being here when you need a real person.
We’re still here doing it the same way Steve and Gib believed in… just with a few more obstacles (and a robot named Fillbert).
Thanks for sticking with your local pharmacy. It matters more than you probably realize.
- ❤️ Kevin Allen