03/10/2026
Congratulations to Client Response Supervisor, Bertha Stewart, for being named the February 2026 Team Member of the Month.
"Bertha consistently goes above and beyond in her role overseeing the Client Response Center and Sales and Service Support teams. She is incredibly knowledgeable and always willing to share her expertise to help us grow professionally. Personally, she has taken the time to teach me many aspects of client updates and has helped me develop a stronger understanding of our process and systems.
What truly sets Bertha apart is her commitment to her team. She is available whenever we need guidance - even outside of normal working hours. Whether it's before or after her shift, while on PTO, she still checks e-mails and responds to questions to ensure we have the support we need. Her reliability and dedication give our team confidence and stability.
Bertha leads by example, maintains high standards and fosters a supportive environment where we feel comfortable asking questions and learning. Her leadership has had a direct positive impact on our efficiency, teamwork and client satisfaction."
Nominated by Gilberto Zamora, Client Response Representative.
Way to go, Bertha!