03/31/2026
Congratulations to Kianna B., PCT, from the ED at Iowa Lutheran Hospital who was nominated by a patient's parent for compassionate care! 🌹
The nomination read, “I’m submitting this nomination for Kianna, whose compassion and humanity carried my family through one of the worst days of our lives. Our young daughter eloped from the behavioral health unit. It was a traumatic and terrifying day. When we arrived in the ER, our daughter was completely dysregulated in the midst of a serious mental health crisis. Then, Kianna walked in. From the moment she entered the room, the energy shifted. She spoke gently to our daughter, noticing her braids. Kianna talked to our daughter about the future and spoke life into her at a moment when she felt hopeless. She treated our child as a human being worthy of dignity, warmth and care. For families navigating mental health crises, true compassion can be hard to find. Kianna offered it freely. While I hope we never find ourselves in that situation again, it brings me comfort to know that if we do, someone like Kianna will be there with empathy, respect and humanity. Her care made a lasting impact on us, and I’m deeply grateful for her."
Great work, Kianna!