03/10/2026
Dear Emerald Families,
We have recently noticed that some calls from our on-call doctor are being blocked or sent directly to voicemail because of new spam filtering settings on iPhones. This can happen if the “Silence Unknown Callers“ feature is turned on or if your phone automatically flags unfamiliar numbers as spam. 
If you are expecting a call from the doctor on call, please make sure your phone is able to receive calls from numbers that may not be saved in your contacts.
What you can do:
Add our office phone number (614-932-5050) to your contacts so it is recognized by your phone. 
Answer calls from numbers you may not recognize if you are waiting for a call from our office or the doctor on call.
These steps will help ensure that our doctors can reach you promptly when returning after-hours calls or responding to urgent/emergent medical concerns. 
Thank you for making sure we can reach you when it matters most.