Shopko Optical

09/27/2022

The views ahead 🍂 can definitely make you appreciate having clear, healthy vision. Find peak times to view the fall colors in your area: https://www.iowadnr.gov/Conservation/Forestry/Fall-Color

Use to share your favorite sights of the season!

Fall is often one of the best times in Iowa, with warm days and cool nights, low humidity, very few insects and the brilliant autumn colors of our trees.

05/17/2022

Experience the convenience of Digital Eye Exams, now available at your Debuque optical center! Call us at 563-583-5895 to schedule an appointment. Learn more: https://bit.ly/3ljkkwr

Shopko Optical delivers the care and products you deserve to keep you seeing your best.

04/14/2022

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optician to join our team in Dubuque, IA!

No experience necessary, On the job training provided.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

Competitive Wages & Incentives
401K with Match
Vacation Pay/Personal Day
Volunteer Time Off
Sick Pay
Health & Wellbeing Benefits
Voluntary/Cafeteria Offerings
Employee Assistance Program
On the Job Training & Certification
Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

· Provide excellent customer and patient service according to company and Optical Center standards

· Analyze patient eyewear needs

· Recommend specific lenses, lens coatings and frames to satisfy patient needs

· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

· Order and dispense eyewear accurately and professionally

· Assist patients with proper frame repairs and adjustments

· Show patients how to insert, remove and care for their contact lenses

· Assist Optometrist with case histories and screenings



BUSINESS AND OPERATIONAL STANDARDS

· Maintain a complete knowledge of third-party plans and claims

· Explain promotions and special lens offerings to patients and customers

· Balance accounts

· Prepare work orders containing specific instructions for Optical Lab

· Process medical billing information

· Ensure proper merchandising of frame inventory



MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

· High School Graduate or equivalent

· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

· Previous experience in an office and/or optical dispensing is preferred

· Able to handle multiple customer interactions/phone calls at a time

· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing



ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

· Able to read and write at a high school graduate level

· Able to sit or stand for extended periods of time

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

· Ability to lift 10 to 20 pounds

· Ability to see (Near, Distance, Color, and Depth Perception)

· Manual and finger dexterity, as well as hand/arm steadiness

· Ability to grip and hold items

· Good eye and hand coordination

· Able to operate a cash register, various optical equipment and tools

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

· Able to travel independently to support Company objectives and personal development





These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

05/18/2020

Your Dubuque Shopko Optical is now open for all eye care and eyewear needs by appointment. View the precautions we're taking to protect your safety: https://bit.ly/2YIwapC

10/08/2019

🎉 There's a new store open in Dubuque! Come see us—and see better. 👓 http://bit.ly/35b3J4y