07/08/2025
We are proud of our team and all the effort they put in to taking care of our patients!
Congratulations to Brenda Gonzalez, who is a recipient of a Service Excellence Award. Here is her story:
A recent patient in the Women’s Services unit was in active labor and visibly uncomfortable, yet had made the decision to decline an epidural. Staff had explained that she was welcome to have her husband and child present for support, but her husband ultimately felt it would be best to stay home with their other child. That left the patient facing labor without a support person by her side.
Seeing how much she was struggling, Dr. Jester asked the patient if she would like him to try and find someone else to be with her. She gratefully accepted.
Dr. Jester reached out to Brenda Gonzalez, the medical assistant from the Moore County OB/GYN clinic. This wasn’t just any day though; this was the Saturday during Dogie Days festivities. Brenda was actually out on the Dogie Days parade route, waiting for it to begin. But when she got the call, she didn’t hesitate. She left the festivities and came straight to the hospital.
Brenda immediately brought a sense of calm to the patient. She held the patient’s hand, gently fanned her, and spoke to her in her native language, bringing comfort not just physically, but emotionally as well.
It wasn’t the easiest delivery, but thanks to Brenda’s presence and care, everything turned out well. What could’ve been an overwhelming, isolating experience for the patient was transformed into something compassionate and deeply human.
Pictured Left to Right: Connie Flores, Brenda Gonzalez, and Dr. Shaun Jester.