11/18/2025
🩺 Medicare Enrollment Update — Documented Timeline & How Patients Can File a Complaint
I’m posting this for transparency, because at this point the situation is affecting my patients and my ability to bill Medicare for their visits.
I originally submitted my Medicare provider enrollment on August 26th. Since then, I have left over 20 messages for my assigned provider rep. In each message, I gave my personal cell phone number, and clearly stated that this was the correct way to reach me.
Despite that, my rep never returned a single call to my cell, but instead called my office message line twice, even though I repeatedly provided the correct number.
Here are the documented call attempts I made between October 7th and November 11th, all unanswered:
10/10: 12:48 PM, 1:14 PM
10/15: 9:15 AM
10/16: 10:19 AM, 1:45 PM
10/17: 8:46 AM
10/20: 8:50 AM
10/21: 8:34 AM
10/22: 8:41 AM
10/23: 8:29 AM, 8:30 AM
10/24: 12:18 PM
10/31: 8:33 AM
11/3: 9:07 AM
11/5: 8:30 AM
11/11: 7:11 AM, 11:07 AM, 1:30 PM, 3:08 PM, 4:01 PM
I also sent a fax on November 3rd, with no follow-up.
A Medicare representative finally updated my contact and banking information, but my assigned rep vetoed the update, and I was told I must start my entire enrollment over again. Which I did on 11/16/25.
At this point, the pattern feels passive-aggressive and obstructive, and it has resulted in:
• Delayed enrollment
• Approximately $2,000 in unpaid Medicare claims
• Patients unable to use their Medicare benefits with me
I can still see Medicare patients — but claims cannot be submitted until Medicare processes my new application.
⭐ If you’ve been affected, here is the simplest way to file a complaint:
📞 CALL: 1-877-908-8431
(Noridian Healthcare Solutions — Medicare’s contractor for Oregon)
You can say:
“I want to file a complaint because my provider’s Medicare enrollment has been delayed for months and the assigned representative has not returned calls or used the correct contact number.”
Patient complaints actually move these cases faster.
Thank you all for your patience and support while I continue working to get this resolved. 💛