10/06/2023
***Updated 10/13***. This position has been filled. Please stay tuned as we are growing and are needing additional support.
Oregon Birth and Wellness is looking to hire a full-time Medical Office Receptionist/Patient Access Specialist.
This position is scheduled Monday-Friday 8:30-5:30, starting at $18.00 an hour with benefits.
Oregon Birth and Wellness Center is a group of perinatal healthcare providers united to improve equitable access for all families. We are passionate about our community and providing the best care for birthing parents.
**Job Summary:**
The Medical Office Receptionist/Patient Access Specialist is a crucial member of the healthcare team responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to patients and visitors. This role serves as the initial point of contact for individuals seeking medical care and plays a vital role in maintaining the efficiency and professionalism of the medical facility.
**Key Responsibilities:**
1. Patient Check-In and Check-Out:
- Warmly greet patients and visitors, providing a welcoming atmosphere.
- Accurately collect and verify patient demographic information, insurance details, and contact information.
- Assist patients with completing necessary forms, paperwork, and entering of patient information into our software.
- Schedule, reschedule, or cancel appointments as per patient requests or medical staff instructions.
- Collect co-payments, fees, and outstanding balances while ensuring compliance with billing procedures.
2. Phone and Email Communication:
- Answer incoming calls promptly and professionally, directing calls to the appropriate personnel.
- Respond to patient inquiries, addressing appointment requests, and general inquiries with courtesy and accuracy.
- Manage and organize email communications, ensuring timely responses and forwarding critical messages to the appropriate staff.
3. Medical Records Management:
- Maintain electronic health records (EHR) with a high level of accuracy and confidentiality.
- Retrieve, file, and organize patient records efficiently to facilitate smooth patient care.
- Assist medical staff in locating patient records as needed for consultations or procedures.
4. Insurance Verification:
- Verify patient insurance coverage and eligibility.
- Process insurance claims and coordinate with billing departments to resolve any discrepancies.
5. Appointment Scheduling:
- Manage the appointment calendar efficiently, optimizing provider schedules.
- Confirm appointments with patients via phone, email, or automated reminders.
- Reschedule or adjust appointments to accommodate emergencies or changes in provider availability.
6. Waiting Area Management:
- Ensure the reception area is clean, organized, and welcoming for patients.
- Communicate any delays to patients and manage their expectations.
- Provide reading materials or resources to keep patients informed and comfortable.
7. Patient Support:
- Offer information about office policies, procedures, and available services to patients.
- Address patient concerns, complaints, or questions professionally and empathetically.
- Assist patients with completing any required medical forms or questionnaires.
8. Collaboration:
- Work closely with medical staff such as Midwifes, Birth Assistants, Lactation Nurses, and administrative personnel to coordinate patient care and office operations.
- Communicate any urgent or pertinent patient information to healthcare providers promptly.
**Qualifications:**
- High school diploma or equivalent; additional training in healthcare administration is a plus.
- Previous experience in a medical office or healthcare setting is preferred.
- Proficiency in using office software and electronic health record (EHR) systems.
- Knowledge of medical terminology and insurance procedures is advantageous.
- Exceptional organizational skills, attention to detail, and multitasking abilities.
- Strong communication and interpersonal skills to provide excellent customer service.
- The ability to maintain patient confidentiality and adhere to privacy regulations.
**Working Conditions:**
- The medical office receptionist will be working on-site.
- The role may require standing or sitting for extended periods, as well as occasional lifting of medical records or supplies.
- Interaction with patients, healthcare professionals, and administrative staff is frequent, necessitating excellent communication and interpersonal skills.
Email resumes to selena@oregonbirthandwellness.org if you are interested.
