06/06/2022
When a client calls me every few days crying that she is in pain 😢and doesn’t know what to do, and at the same time apologizing for “bothering me” 🥺, I know that my presence in her life is more than just a person who would help her find the right assisted living community 🤔
“My son lives with me, but he doesn’t do anything here, he won’t even take the garbage out, and he doesn’t want me to sell the house.”
Donna’s situation was not only heartbreaking; it was actually upsetting to me 😤 Since her husband died, Donna’s son moved in with her. But instead of helping his mom, who struggled with many medical issues, he ignored and neglected her, enjoying the ‘rent-free’ accommodations 😤
Meeting with Donna, I learned that she had not seen a doctor for a while, so she could not get a refill of her medication🤕. She had diabetes, high blood pressure, chronic pain, and depression 🤒. For a while, she would go to the ER to get her prescriptions, but apparently, she was told they would no longer help her with medications, and that she needed to get a new doctor👨⚕️
“I don’t know what to do,” she cried on the phone the day before our planned first meeting, 😩 “ I am afraid to go to the ER; they will be mad at me. But my blood pressure is high, and my head is about to explode.” I suggested that she go to the other hospital, but she was too upset and fearful.
The next day, when I was sitting at her kitchen table, I realized that Donna was too stressed and confused to fill up the forms for the clinic where she could assign a new family physician. While I gathered the information that allowed me to fill those forms, I also learned that she is out of food and her son won’t buy her food😏.
This was when I had to shift the priorities: finding an assisted living for Donna was the least of her problems.
🆘First, I asked her what she likes to eat and went to the grocery store to get enough food to last at least two weeks.
🆘After I stocked her refrigerator, I took the medical forms to the medical clinic. Being in the medical field in town for over thirty years, I get to know one or two people in the right places… So I contacted the physician who owns the clinic, who happened to be one I knew in person, and asked him to make sure they would schedule Donna ASAP.
🆘Three days later, on the day Donna was scheduled for her medical appointment, I called her to ensure she had a ride to her appointment.
👏Three days after the appointment, I got a call from Donna. It was the first time she had called me without crying. In fact, it was the first time I could tell by her voice that she was not under stress. “The doctor was so nice to me,” she said. “he looked at my medications and gave me the prescriptions. I feel so much better now.”
Now, after I got everything in order, food and medical care, I could sit down with Donna and talk to her about the next step of looking into assisted living 🤝
Working with people like Donna, who had no one in her life to support her through this very stressful time, is what makes my work of helping my clients find the right senior care community meaningful 🤗